Terms and Conditions

Acceptance of these Terms and Conditions mean that you accept, understand and agree

 

Use of Site

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

 

Disclaimer of Warranty

The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement. The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. This disclaimer does not exclude any damages that are attributed to the negligence of Ipsum Primis (PTY) Ltd or any of its employees. The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

 

Content and Disclaimers

Ipsum Primis (PTY) Ltd links you to sites and information located worldwide throughout the Internet. Because Ipsum Primis (PTY) Ltd has no control over such sites and information, Ipsum Primis (PTY) Ltd offers no guarantee for such sites and information with regard to the accuracy, currency, content, or quality of any such sites and information. Ipsum Primis (PTY) Ltd shall not be held responsible for any injury, loss, expense or damage of any kind whatsoever suffered or incurred by you as a result of the User accessing this website, utilising any service offered on this website for any reason whatsoever including but not limited to any injury, loss or damage suffered as a result of:

any unauthorised access of this website by third parties any breakdown or failure of any equipment or medium of access to this website any failure or unavailability of Ipsum Primis (PTY) Ltd or any third parties’ facilities or systems resulting in the inability to access this website or process any transaction referred to or offered on this website the destruction or accessing of the User’s data or equipment any alteration, modification, upgrade or update of this website or any technology, hardware or software modification that may form part of this website. You hereby indemnify Ipsum Primis (PTY) Ltd against any demand, claim or action against Ipsum Primis (PTY) Ltd relating to or in connection with your use or accessing of this website whether directly or indirectly for any reason whatsoever. Ipsum Primis (PTY) Ltd reserves the right in its absolute discretion to alter, modify, upgrade, update, suspend or withdraw this website or any part hereof at any time. Unless expressly stated to the contrary, Ipsum Primis (PTY) Ltd owns the intellectual property rights in and to this website and the unauthorised use hereof is expressly prohibited. You are entirely responsible for all content that you access, upload, post, email or otherwise transmit via Ipsum Primis (PTY) Ltd.We are not liable for loss of any content you transmit and you should keep a backup copy of all such content.

 

 

Evolution and the need for flexibility

The Internet in general is rapidly evolving and Ipsum Primis (PTY) Ltd is new and in constant development. Ipsum Primis (PTY) Ltd reserves the right to withdraw, update or change these Terms or our Privacy Policy at any time. We will notify you of changes to these Terms or the Privacy Policy by sending you an e-mail to your registered e-mail address. If you do continue to use Ipsum Primis (PTY) Ltd after a change to the Terms or the Privacy Policy and given notice to you in any of this way, you shall be deemed to have agreed to the relevant variation. Over time Ipsum Primis (PTY) Ltd intends to expand the services that you are offered. When a new service is introduced Ipsum Primis (PTY) Ltd may impose special terms and conditions on the use of that service. We will make you aware of these terms and conditions before you use the service and if you accept them or use the relevant service they will form part of these Terms. Ipsum Primis (PTY) Ltd may set maximum limits for (i) the numbers or sizes of email messages, postings or other uploaded content stored or sent, (ii) amounts of disk space allocated or used on your behalf, and (iii) number and durations of occasions when you access Ipsum Primis (PTY) Ltd. These limits may vary over time without notice to you.

 

Access to Ipsum Primis (PTY) Ltd and Registration

As Ipsum Primis (PTY) Ltd evolves certain services may require a minimum equipment or bandwidth specification. We will try to inform you of these requirements but it is your responsibility to ensure that you have the right equipment or bandwidth for these services at the time of access. We are not liable for any failure to use Ipsum Primis (PTY) Ltd caused by your failure to do so. Some parts of Ipsum Primis (PTY) Ltd may be accessible only to users who subscribe or pay a “per-use” charge. These sections will be clearly marked. On registration you must provide accurate and complete information as prompted by the registration form or any other request made by Ipsum Primis (PTY) Ltd “User Data”. If you do not complete the mandatory information fields (marked with an asterisk) your registration will be rejected. If any User Data changes you must change, maintain and promptly update the User Data to keep it accurate and complete. If you do not or if Ipsum Primis (PTY) Ltd has reasonable grounds to suspect that any User Data is inaccurate or incomplete Ipsum Primis (PTY) Ltd may suspend or terminate your account and access to the services. You may unsubscribe from Ipsum Primis (PTY) Ltd at any time by contacting Ipsum Primis (PTY) Ltd at support@iprimis.co.za

 

Your obligations

You acknowledge that by using Ipsum Primis (PTY) Ltd and accessing our third-party links you may be exposed to content that is of an adult nature or is offensive, indecent or objectionable. Ipsum Primis (PTY) Ltd is not responsible for any such content and you must use your own discretion in whether or not you may suffer harm as a result of access to this content. You must not use Ipsum Primis (PTY) Ltd in any way (including to transmit any content) that is contrary to any applicable law or regulation or these Terms, or is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, bscene, libelous, invasive of privacy, hateful, or racially, ethnically or in any way otherwise objectionable.

 

Our Rights

We reserve the right to:

Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control. Change the price of any of the services or products offered, we endeavour to notify our clients within 2 weeks should this become necessary. Increase the speed or amount of available data at any time, provided it is at no extra cost to the end user/client.

Withdraw any Promotions, Special Offers, Specials or Competitions at any time.

 

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

 

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

 

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

 

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

 

Errors and Omissions Excepted

Neither Ipsum Primis (PTY) Ltd. nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this Website or the services or content provided from and through this Website and/or other channels of communication. Furthermore, Ipsum Primis (PTY) Ltd. makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this Website are free from errors or omissions or that the service will be 100% uninterrupted and error free. You are encouraged to report any possible malfunctions and errors to feedback@iprimis.co.za

Ipsum Primis (PTY) Ltd shall take all reasonable efforts to accurately indicate prices and delivery charges. However, should products be erroneously offered at incorrect prices and/or delivery charges, Ipsum Primis (PTY) Ltd will not be obliged to sell products at such incorrect prices and/or delivery charges, but shall refund monies paid by you should you not wish to proceed with the purchase at the correct price and/or delivery charge.

 

Contact Details

Tel:         021 910 2069 (Office)

Email:    support@iprimis.co.za

Web:    www.ipsumprimis.co.za

 

Privacy Policy

We at Ipsum Primis (PTY) Ltd have designed our business practices to safeguard your privacy. This privacy policy applies to all the web pages related to this website. You can visit www.ipsumprimis.co.za without revealing who you are or providing any personal information about yourself. The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site. There will be times, such as when you submit a questionnaire, request a service, purchase a product, etc., when we will need to obtain personally identifiable information from you or about you. Such personally identifiable information may include your name, home address, e-mail address, telephone number, identity/passport number, income, credit references, etc. The information we receive about you or from you may be used by us or shared by us with our corporate affiliates, agents, vendors and others to help process or complete a transaction; to comply with any law, regulation, audit or court order; to help improve our website or the products or services we offer; for research; to better understand our clients’ needs; to develop new offerings; and to alert you to new products and services in which you may be interested. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone. By accepting these Terms & Conditions you consent to receive informational material from us, this would include promotions, price changes and information related to your services. We believe that knowing more about you can enable us to serve you better. You should be aware that we collect usage information about you when you visit us, which helps us understand how our site is navigated, how many visitors arrive at specific pages, the length and frequency of a stay at our website, etc. In addition, Ipsum Primis (PTY) Ltd web pages may place “cookies” on your personal computer. “Cookies” are small identifiers, similar to a license plate, that help us to recognize you if you visit our website again. Cookies are used to help us personalize your viewing experiences. Cookies are not designed to be used to get data from your hard drive, your e-mail or any other personal data about you. You can reject cookies by changing your browser settings. Please note, however, that if you reject our cookies it is possible that some web pages may not properly load, your access to certain information might be denied or you might have to enter information about you or your application, inquiry or purchase more than once. We safeguard your information using known encryption, security standards and procedures. We also assess new technology for protecting client information on an ongoing basis. Please be aware that we may change our Statement of Privacy from time to time. If we do, we will update this Statement of Privacy at our website, so be sure to check back here frequently. If you have any questions about our Statement of Privacy or privacy policies, please feel free to e-mail your questions to us at feedback@iprimis.co.za

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site and related pages. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

 

Service Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.

 

Service Levels

All services sold by Ipsum Primis (PTY) Ltd are provided as a best-effort service, uptime and speeds cannot be guaranteed unless otherwise stated. During any technical failure, modification or maintenance of the service provided, Ipsum Primis (PTY) Ltd will use its reasonable endeavors to resume the service as soon as possible. This excludes upstream provider infrastructure that is not within the control of Ipsum Primis (PTY) Ltd.

 

Static IPs

Minimum Requirements

Only one static IP can be linked to one active ADSL service (username). A static IP cannot be transferred from one service to another. The static IP will remain active as long as the ADSL service (username) it is linked to is active, should the ADSL service (username) it is linked to be cancelled, the static IP will automatically be deleted. Please be aware that once the static IP is deleted it cannot be recovered, should you repurchase the service a new static IP will be issued. Failure to pay for your static IP and linked service before the due date will result in the static IP being deleted, once the static IP has been deleted it cannot be recovered. A static IP can be cancelled during the course of a month, but the cancellation will only take effect at the end of the month. E.G if we receive your cancellation on the 1st or 15th of July, the static IP will only be deleted on the 31st of August at 11:59pm. Your Static IP can be switched on and off from your CCP/RCP. Static IP’s are assigned on your PPPOE connection. Due to privacy and security concerns, internal network configurations like natting and routing will need to be set up and maintained by your network administrator.

Static IPs are available for all monthly billed services, except SAIX based services and trial services.

All Static IPs on our new network are now allocated per region:

North = Free State, Gauteng, Mpumalanga, Limpopo, North West

East = KwaZulu-Natal

South = Eastern Cape, Western Cape and the Northern Cape

To give you optimal routing and throughput, we need to lock your DSL service down to the last DSL line you connected from. Should you move to a different region and would like to connect from your new location, then you will have to cancel your current Static IP and apply for a brand new Static IP address. Ipsum Primis (PTY) Ltd does not advise that Dynamic/Static IP’s are used to run email servers. Should the client choose to use our Dynamic/Static IP services to run an email server it is the clients responsibility to monitor and request removal of all blacklisting’s related to the IP on services such as RBL’s/SBL’s/PBL’s and not the responsibility of Ipsum Primis (PTY) Ltd. The username will be locked to the first successful connection we receive, meaning no other connections can be established from another location. Also note that the service will only allow one concurrent connection. For additional support please go to www.portforward.com

When enabled, the Ipsum Primis (PTY) Ltd DNS feature will direct your DNS traffic through the geographically closest operational DNS server to you. This feature also enables clients to make use of the Family Ipsum Primis (PTY) Ltd feature. Should the Ipsum Primis (PTY) Ltd DNS not be accessible the Default DNS will be used, during this time the Family Ipsum Primis (PTY) Ltd feature will not be available until the Ipsum Primis (PTY) Ltd DNS is restored. Family Ipsum Primis (PTY) Ltd is a feature provided with the activation of Ipsum Primis (PTY) Ltd DNS. This feature blocks unwanted domains within pre-defined categories from being accessed. We do our best to block unwanted domains; we however cannot guarantee that domains within the categories selected will not be accessible. Domains found accessible within a selected category can be reported to feedback@iprimis.co.za

Custom/Corporate DNS allows you to specify the DNS server settings you would like applied to your service. Ipsum Primis (PTY) Ltd accepts no responsibility for service interruptions when activating and using this service. Remote Ipsum Primis (PTY) Ltd feature allows you to create a unique hostname (static sub domain) which will allow you to remotely access your router/modem. The setup of port forwarding and the network configuration is the responsibility of the client and is required in order to use this feature. Ipsum Primis (PTY) Ltd takes no responsibility for this feature not working due to the incorrect setup or configuration on the clients end. The security of the clients connection and network remains their responsibility when using this feature. This feature is provided as a best effort service and is not guaranteed.

 

Delivery Policy

This delivery policy applies to services delivered by an Ipsum Primis (PTY) Ltd appointed representative only. The delivery of certain products/services sold by Ipsum Primis (PTY) Ltd are handled directly by the supplier or provider. In these cases the delivery policy will be stated in the Terms and Conditions for that particular product/service. If you are not sure please contact us so that we may advise you on the delivery policy that applies to your purchase. Delivery times stated are not guaranteed but are generally attainable within major centres. A possible delay of 24 to 96 hours can be expected outside of major centres and additional delivery costs may apply. Some deliveries might require that information or documents must be produced and copies thereof provided during the delivery, this will be communicated on purchase of the device or product if it is required. A physical address is required for the delivery of your order. Orders to Post boxes/Private bags/Post Offices will not be accepted. Deliveries take place on weekdays during business hours and exclude weekends and public holidays, your delivery will be dispatched on the 1st working day thereafter. Delivery times may be delayed should the need arise for clearance of payment. Clearance for debit order payments may take up to 10 days to clear. Ipsum Primis (PTY) Ltd will not arrange collection of units for exchange or return (or cover related costs). The client will be responsible for arranging for the unit to be delivered to Ipsum Primis (PTY) Ltd. This will in no way impact the continued warranty provisions, and only relates to courier charges and logistics. The Courier Delivery Fee charged during checkout may differ once your order is finalised. Should this occur, we will contact you before proceeding with the delivery of your order. All prices and order excludes delivery, unless specified. Our drivers will not handle any cash sales.

 

Refunds Policy

Refunds will not be granted for services purchased in error. Should it be proven that a service is not working as per the Product Description, Terms and Conditions and/or Acceptable Usage Policy a refund will be granted. Refunds for amounts deposited into an Ipsum Primis (PTY) Ltd banking account erroneously will also have a 15% fee levied to cover our bank charges and will only be considered for processing 7 days after the original payment date. Refunds for debit order and credit card payments are processed after the second week of the month.

 

Cancellations Policy

The cancellation of a product or service is the Clients responsibility. Failure to cancel your services in time in email with Ipsum Primis (PTY) Ltd confirmation will result in your service or product being activated for the new month and therefore liable for payment. A minimum calendar months’ notice is required for all services unless otherwise stated. Promotions carry additional Terms and early cancellation fees may be payable. Ipsum Primis (PTY) Ltd will not be responsible for incorrect cancellations processed or be liable for any losses incurred.

 

Payment Options/Terms

All transactions will be processed in South African Rands (ZAR). We do not extend credit and payment is required up front, services will not be activated or delivered without payment. We no longer accept Cash Deposit, unless arrangements was made beforehand. All prices are exclusive of VAT, unless specified. No goods will be released until funds cleared in bank account. Cash sales, Debit or Credit Card sales accepted at walk in shop, all other sales EFT only due to risk of robberies.

 

Renewals (monthly invoice) will be processed on the first working day of every month. If your payment fails, your service(s) will be disabled immediately. Please note that if you are cancelling your service(s) with Ipsum Primis (PTY) Ltd, you need to cancel before the last day of the month to ensure services are cancelled before the end of next month. Failure to do so will result in the product being activated.

 

Prorata Billing

Prorata billing applies to all new monthly billed services and on the initial purchase only. Prorata billing will not apply should you fail to pay your renewal invoice or any outstanding invoice on your account, the renewal/outstanding invoice must first be paid in order to qualify for the prorata rate on a new service. The bandwidth on a per gig service will be prorated together with the price on purchase. The prorata price and bandwidth is calculated according to the purchase date.

 

Quotation

All quotes are only valid until the close of business of the date of the quote.

 

Registered Trade Marks

All logo’s and brand names are registered trademarks of their respective owners and are acknowledged as such.

 

Business Hours

Office Hours

Monday – Friday              08:00 – 17:00

Saturday                              Closed

Sunday                                 Closed

Public Holidays                  Closed

 

Walk In Shop Hours

Monday – Friday              10:00 – 19:00

Saturday                              10:30 – 14:30

Sunday                                 Closed

Public Holidays                  Closed

 

Online Order Queries

Monday – Friday              09:00 – 16:00

Saturday                              09:30 – 12:30

Sunday                                 Closed

Public Holidays                  Closed

 

Online Support

24/7                                       via email

 

Service Changes (Applies to DSL, Fibre, Mobile and Voice)

Service Changes are changes to the product, speed, combo or data purchased which changes the renewal of the service/s and are billed prorate. For ease of understanding, services referred to as Upgraded services are services which result in a price increase on the next renewal and Downgraded services are services which result in a lesser billed renewal than the current service. New services can only be set to Downgrade from the second month (month after activation) and will only apply from the following month (month 3). Clients are not able to service change to an Upgraded service and then service change to a Downgraded service in the same month. The Upgraded service change must first be renewed before a Downgrade can be set for the next renewal. Example: a Mobile Data service is service changed from 1GB to 5GB in August. The client will only be able to set a service change to a Mobile Data service smaller than 5GB during the month of September for October as the service must first be renewed on 1 September at 5GB before it can be downgraded.

 

Transfer of Data

Clients have the ability to transfer their unused data to another Ipsum Primis (PTY) Ltd Client using the same service (dsl capped to dsl capped, mobile to mobile etc.). Clients using Openserve Fibre and Openserve DSL Capped data will be able to transfer between the two service types. Uncapped data, RAIN data and Cell C data cannot be transferred. Transferred data will be transferred in the state that it is currently in. If the data transferred is rollover data in month 2, it will transfer as month 2 rollover data to the client receiving the data. Transferred data retains the expiry date of the original purchase. Should we receive delayed usage reports which results in over usage of available data or a payment fails/is reversed for any reason, any transferred data will immediately be reversed. We reserve the right to refuse to allow the transfer of data for any client who we deem to be abusing the process. An explanation of how Rollover Data works can be found under the section for the service type you have purchased.

 

Usage Notifications

Ipsum Primis (PTY) Ltd will send an email/sms notification to all data users who have not opted out of receiving notifications when their data usage reaches 50%, 80% and 100% of the available total. These notifications will be based on the information available to us at the time of sending the notification from our system and as such cannot be guaranteed to be 100% accurate when received by the client.

 

 

 

Our banking details

Please note: When making a payment use the bank details supplied by our registered email addresses. If our emailed was spoofed or you were tricked paying into wrong account, you will still be held liable for our service or product provided you. Failure to make payment on time for internet services will result in your services being suspended if your payment does not reflect in our business account on the last day of the month. Failure to pay your hosting and or domain registration on time may result in your domain name being deleted by the registrar and become available to the public for re-registration. Failure to pay your ADSL Line services on time may result in your ADSL Line services being transferred to Telkom and Telkom will continue to bill you for this service. If you defaulted on a payment without providing a acceptable reason, we will appoint a debt collector to recover monies owed to us with interest. You will be held liable for appointed debt collectors.  Please email your Proof of Payment to accounts@iprimis.co.za .Please remember to use your account number as your reference when making your payment.

 

Month End

Please note that the control panels will be offline between 19:00 and 00:30 on the last day of every month due to various monthly processing operations that need to be performed. Services that have reached 100% usage will be capped and you will not be able to top up until 00:30. Please ensure that all new purchases, service changes and top ups have been processed before 17:00 on the last day of the month to ensure that your request is actioned before 19:00.

 

DSL Services

The maximum achievable speed on all DSL Data services is 40 Mbps. If you are using a Fibre Line and would like to achieve speeds higher than 40 Mbps, please consider using our Fibre Data services.

By accepting the Terms and Conditions, you also agree to the afore-mentioned AUP. All uncapped services are billed within a calendar month (1st to last day of every month). Your proof of payment is to reach us before 5pm on the last day of the month to prevent service interruption on the 1st of each month. Prepaid services are a once off purchase and are valid for a period of 12 months (1 year), you are able to top up the prepaid service with additional bandwidth of the same service type at any time, with each top up the validity of the prepaid service will be extended with an additional 12 months (1 year).  The capacity of the Network and available bandwidth is in no way guaranteed on any of the bandwidth based services offered by Ipsum Primis (PTY) Ltd and as such we reserve the right to manage (shape, throttle, limit protocol through-put) all services in accordance with the available network capacity at all times. Our first priority will always be to provide the best possible experience to all of our users when/if it becomes necessary to manage services.

 

Capped Services

Data Unused data rolls over to the following renewal month (calendar month) for a period of 3 months. Rolled over data will be used first from the 1st of each month and thereafter the renewal data will be used. Rollover data consists of unused renewal data and unused top up data.

The most recent rolled over data will be used first, working on a system of last in first out.

EXAMPLE
The monthly renewal on a 10GB service is 10GB. In the last 3 months the following amounts of unused data have rolled over, March 1GB, April 2GB, May 2GB. On the 1st of June the service will renew and 10GB will be allocated together with the 4GB which has rolled over from March to May. Usage from the 1st of June will be deducted from the rolled over data from May then April then March, only once the rolled over data of 4GB has been exhausted will the renewal data of 10GB start being used. Should there be any unused data by the end of June, this data will rollover to July and the process will begin again. Should usage not reach the rolled over data for March it will fall away.

Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your debit order or credit card payment fails for any reason you will not be able to use any Rollover Data until all services are paid up to date. Should you cancel your service any accumulated rollover data will fall away and cannot be reinstated if the cancellation date has passed and the service is restored.

 

Uncapped Services

Uncapped services do not carry a usage limit (cap) but speeds will be limited to the speed of the ADSL line. The service is for personal use only and may not be resold, shared or used for commercial purposes. The use of our uncapped services by WISP’s (wireless internet service provider) is strictly prohibited. All uncapped products carry an Acceptable Use Policy. Please take the time to read through it as important information is communicated there-in. By accepting the Terms and Conditions, you also agree to the afore-mentioned AUP. Uncapped services are billed on a calendar month basis (1st to last day of the month) and payment is due in advance by the 1st of each month.

 

Combo Services

Combo pricing applies to one data service and one adsl line tied together as a combo. The process of transferring/activating the ADSL line takes place at the time of the order and cannot be ordered for a future date. Once a service is combined, the DSL service will be locked down to the DSL Line, the service cannot be used on a different DSL Line. Line Transfer Combo on initial sign up a discounted amount will be billed for the data portion of the combo and there will be no charge for the transfer of the ADSL line if it take place in the current month. A discounted amount will be billed on transfer of the ADSL Line at any time other than the current month. The full combo price will be billed on the 1st of the following month. New Line Combo discounted amount will be billed for the data and ADSL Line once the ADSL Line is activated by Telkom. The service on the combo will be activated once payment is received for the amount billed. The full combo price will be billed on the 1st of the following month. Permanent Upgrade/Downgrade of Combo to upgrade/downgrade your existing combo you will need to first split the combo. Once the combo has been split, the changes can be made and the services can then be combined again. The new combo price will be billed on the 1st of the following month. Cancel one or both services within a combo it is necessary to first split the combo. Once the combo have been split the desired changes can be made. Splitting Combos will be billed at the stand alone price per service. Combining Existing Services the combo price will apply from the 1st of the following month.

* Combo pricing excludes already discounted services and special offers
* Combo pricing applies to selected products only

 

Telkom ADSL Lines

By purchasing/applying for an ADSL Line service it is agreed that you accept and agree to the Terms & Conditions as stated below: I/We hereby authorise Ipsum Primis (PTY) Ltd to apply for a new convert, migrate, migrate back, convert back of my/our ADSL Line from Telkom SA Ltd or my current ADSL Line Supplier on behalf of Telkom: In order to apply for an ADSL Line, you are required to have an active monthly billed telephone line with Telkom SA Ltd. ADSL Lines remain the property of Telkom SA Limited, installations and repairs remain their responsibility. ADSL Line sizes are supplied at the maximum stable speed available that is requested by the client, the Telkom SA Ltd network is supplied as a best effort network and therefore service cannot be guaranteed. Telkom SA Ltd. runs automated health checks on all ADSL Lines and might adjust the speed of your line in order to supply the best service possible. Should you experience complete downtime on your ADSL Line for a period exceeding 24 hours, a dispute will be logged with Telkom SA Ltd once the fault has been cleared requesting a credit for the period the line was down. Once this credit has been issued, the client’s account will be credited accordingly. Ipsum Primis (PTY) Ltd will on behalf of our client as far as possible deal with Telkom SA Limited on the client’s behalf. Should a fault be logged with Telkom SA Ltd. on the client’s ADSL Line which results in a Technician being dispatched and it is found that the fault is due to faulty equipment or incorrect setup of equipment by the client an Unnecessary Call-Out charge may be charged to the client’s Ipsum Primis (PTY) Ltd account. Any credit due to the client by Telkom SA Limited after the transfer of their ADSL Line to Ipsum Primis (PTY) Ltd remains the responsibility of Telkom SA Limited and the client will need to converse with Telkom SA Limited directly to arrange this if not done automatically. The activation of a new line is dependent on the exchange being ADSL ready as well as ports being available, the activation of a new line, cancellation, upgrade/downgrade or transfer is dependent on Telkom SA Limited as such cannot be guaranteed by Ipsum Primis (PTY) Ltd. Telkom SA Limited do not allow two actions to be performed at the same time, we are therefore not able to perform a transfer and an upgrade/downgrade at the same time, we need to process each action separately. In order to transfer an existing ADSL Line from Telkom/another ISP to Ipsum Primis (PTY) Ltd it is necessary for the client to request their current ISP/Telkom to perform a migrate back application. Only once the migrate back application has been completed will Ipsum Primis (PTY) Ltd be able to apply for the transfer. During this process of transfer between ISP’s/Telkom the ADSL line will be in a suspension state with no ADSL access. The client has 30 days from the date of the migrate back application to request re-activation of the ADSL Line, if the re-activation is not done within 30 days, the ADSL Line will be completely cancelled. Applications received where the incorrect number has been supplied by the client will be charged for until the application has been cancelled by Telkom. No refund requests will be considered where the incorrect number was supplied on application. The client will continue to be billed by Telkom SA Limited for the telephone/fax line rental and telephone/fax calls as well as any other services provided to them directly by Telkom. Should your line be suspended by Telkom SA Ltd, the ADSL service on your line will not be usable until Telkom SA Ltd have lifted the suspension on the line.

The ADSL line rental will be billed to the client by Ipsum Primis (PTY) Ltd together with any other services provided to them. On completion of a new, transfer or upgrade/downgrade of an ADSL Line an invoice will be generated and debited via the clients nominated payment method.

Should your debit order payment against your bank account or credit card be returned (initial and monthly) unpaid the ADSL Line will be migrated back if the outstanding amount is not settled within 7 days. A migrate back will result in the ADSL Line being suspended and completely cancelled 30 days thereafter if the outstanding amount is not settled. Payment for the rental of the ADSL Line is due before the 1st of every month, failure to pay will result in the ADSL line being migrated back. Should you approach Telkom directly to have your telephone number ported, the ADSL service on your line will automatically be cancelled. Please advise us of your intent to port (move) your telephone line to a new address so that we may arrange for the ADSL line to be moved together with your telephone line. Should an incorrect telephone number be provided for the ADSL line and the service is successfully activated, the client will be liable for any costs arising from the activation of the ADSL Line service. Please also note that ADSL lines are not cancelled during the month but only at the end of the month, if you wish to have your line cancelled during the course of a month you will not be refunded any monies already paid for that month and the cancellation may be subject to early cancellation fees. Please be aware that Telkom do not allow us to submit cancellations for a specific date. In an effort to avoid the cancellation or migrate back of the line taking place before the last day of the month we submit these applications on the last 2 working days of every month. It is possible that the cancellation/migrate back will be actioned before the last day of the month or only take place the following month. Please note that as standard practice the up to 20Mbps VDSL service is activated by Telkom as an ADSL2+ service which has a lower upload speed than the VDSL service. Please contact us on support@iprimis.co.za should you wish to change to VDSL. We will then submit a request to Telkom to have the line changed to VDSL if possible. The upload speeds for up to 20mbps ADSL2+ are 1Mbps and the upload speed for up to 20Mbps VDSL is 2Mbps. Queries pertaining to your ADSL line can be directed to support@iprimis.co.za during office hours. Telkom terms and conditions can be found at: http://www.telkom.co.za/sites/aboutus/regulatory/termsandconditions/

 

Fibre Services

Fibre Broadband Access is supplied as a best effort service by the Fibre Line Provider. Warranties on equipment/hardware supplied during the installation are held by the Fibre Line Provider or their chosen Representative and remain their property. In order to use the Fibre Data purchased from Ipsum Primis (PTY) Ltd a Fibre router/modem is required, this router/modem needs to be purchased by the client. Only approved (ICASA, SABS) hardware is permitted to be used, un-approved hardware connected to the Fibre Line by the client which proves to be interfering/causes damage to the service provided by the Fibre Line Provider/ Ipsum Primis (PTY) Ltd or its infrastructure is not permitted. Any costs which arise due to damage and repairs caused by the connection of un-approved hardware by the client will be for the clients account. Areas marked as available on the map may not be Fibre ready at your particular address due to a number of factors. Pre-orders do not guarantee that Fibre will be available at your particular address once the planned project has been completed. Should we not be able to proceed with your application we will advise you thereof. Installations are typically completed within +- 30 days, this timeframe is however not guaranteed. Ipsum Primis (PTY) Ltd only offer Fibre to the Home services through our Fibre Line Providers at this time. Fibre line installations and connections are subject to an installation and connection fee which is prescribed by the Fibre Line Provider. Additional fees may apply should trenching or additional cabling be required to complete the installation. Additional fees may also apply should a re-installation or indoor transfer (move line within the same premises) be required. Ipsum Primis (PTY) Ltd, the Fibre Line Provider or its Contractor will make any additional charges known to the client and the client will be required to accept or reject these charges before the order is completed. Please note that should the service be ordered and the incorrect address is supplied, the client will be responsible for all charges relating to the order placed at the incorrect address. An additional fee may be charged as prescribed by the Fibre Provider for re-grading the speed of a fibre line as well as outdoor transfers (new address) and transfers between Internet Service Providers. Downgrades may require 30 days’ notice depending on the Fibre Provider. Cancellation requests which do not adhere to a calendar months notice requirement are subject to Early Termination Fees which will need to be settled before the cancellation request is processed, this fee is prescribed by the Fibre Line Provider. Transfers between Service Providers are handled in the same manner as a new installation and are typically completed within +- 30 day, this timeframe is however not guaranteed.

An additional fee of up to R2 000.00 may be charged on faults logged which are found to be caused by faulty hardware or user error. This amount will be charged to your account once we are advised of the charges by the Fibre Line Provider. By completing the order it is deemed that consent has been received from the landlord, owner or body corporate for the installation of the service.

The available capacity on the network is shared between all users of Ipsum Primis (PTY) Ltd bandwidth. Acceptable Usage Policies are attached to Uncapped Services. Capped services whilst the majority of the time will remain untouched may be shaped or throttled should the demand on the network and available capacity be affected. Capped services will generally receive priority through-put on our network provided there is no rise in demand or extenuating circumstances affecting the performance of the network. Capped Services unused data rolls over to the following renewal month (calendar month) for a period of 3 months. Rolled over data will be used first from the 1st of each month and thereafter the renewal data will be used. Rollover data consists of unused renewal data and unused top up data. The most recent rolled over data will be used first, working on a system of last in first out. EXAMPLE – The monthly renewal on a 10GB service is 10GB. The monthly renewal on a service is 10GB. In the last 3 months the following amounts of unused data have rolled over, March 1GB, April 2GB, May 2GB. On the 1st of June the service will renew and 10GB will be allocated together with the 4GB which has rolled over from March to May. Usage from the 1st of June will be deducted from the rolled over data from May then April then March, only once the rolled over data of 4GB has been exhausted will the renewal data of 10GB start being used. Should there be any unused data by the end of June, this data will rollover to July and the process will begin again. Should usage not reach the rolled over data for March it will fall away. Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your debit order or credit card payment fails for any reason you will not be able to use any Rollover Data until all services are paid up to date. Should you cancel your service any accumulated rollover data will fall away and cannot be reinstated if the cancellation date has passed and the service is restored.

Uncapped Services do not carry a usage limit (cap) but speeds will be limited to the speed of the Fibre line. The service is for personal use only and may not be resold, shared or used for commercial purposes. The use of our uncapped services by WISP’s (wireless internet service provider) is strictly prohibited. All uncapped products carry an Acceptable Use Policy, please take the time to read through it as important information is communicated there-in. By accepting the Terms and Conditions, you also agree to the afore-mentioned AUP (Acceptable Use Policy). Uncapped services are billed on a calendar month basis (1st to last day of the month) and payment is due in advance by the 1st of each month. Mobile Cell C to MTN Replacement Offer Clients provided with an MTN replacement SIM and free Cat6 router are subject to the following cancellation policy. By updating the location where the service will be used and delivery address it is deemed that the client has read and understands the cancellation policy and wishes to convert their service as offered. Unused monthly data as well as topup data will rollover for 1 month. At the start of each month the rolled over data (monthly and topup) will be used first, once exhausted the monthly allocation will be used.

Should the service be set to cancel within 6 months of the activation date of the new sim a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

All Cell C 100GB and 200GB services will automatically terminate as of 30 November 2019 regardless of acceptance of this offer. MTN Fixed LTE is a best effort service with no minimum service levels offered. Speeds will differ and no minimum speeds are guaranteed. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property. The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a calendar months’ (Purchases on Promotion may carry additional T’s & C’s), cancellations cannot be set on the last 2 days of each month. The service can be set to upgrade or downgrade at any time (before the 25th of each month) but the new service will only be effective from the 1st of the following month provided no Service Change rules are in place (Refer to Policies and Procedures – Service Changes).

You are able to purchase additional data should your monthly allocation run out. This is a once off purchase which you pay for immediately. Unused topup data will rollover for one month. E.g. Purchase 10GB of Topup data on 15 October, 6GB is used up until 31 October, the remaining 4GB will be carried over to November and will be available to use up until 30 November, thereafter it will fall away. Data that has over run the available data total will be deducted from your next top-up. Example, 100GB purchased, 105GB used before capping takes place, top-up with 10GB only 5GB will be allocated. Unused monthly data as well as topup data will rollover for 1 month. At the start of each month the rolled over data (monthly and topup) will be used first, once exhausted the monthly allocation will be used. Night time data (where applicable) is free data that is available to use everyday between 12am and 6am. Data used during these hours will be deducted from the Night time available data balance. When Night time data is depleted, the available monthly data will be used. Night time data is Promotional data and Ipsum Primis (PTY) Ltd reserves the right to withdraw it should it be deemed necessary. This service is a Fixed LTE service which is only available on LTE Technology (excludes 3G and 2G technologies). The service is only available at pre-defined locations as provided by MTN. During the sign up process availability will be determined according to the address provided, this is due to service availability being limited per location/area in order to provide an optimal service experience. The sim will be locked to the location provided at sign up, this location must also be the location where the first connection is made and cannot be used at another location. We reserve the right to permanently suspend and cancel a service that is found to be moved to different geographical locations often. MTN will allow one change in location per year, please provide us with 30 days’ notice thereof in order for us to submit the request timeously. Should the new location not be within MTN Fixed LTE Coverage the service will need to be cancelled. The standard cancellation policy and applicable fees will apply. MTN have specific hardware requirements, as such the devices supplied by Ipsum Primis (PTY) Ltd with the MTN Fixed LTE service are those approved by ICASA and MTN. Should a client opt to purchase their own device it must be one of the MTN approved Cat6 devices listed below, please note that using a non-approved device will result in the service being blocked.

Huawei B618

Huawei B525

Huawei B612

ZTE MF286C

The approved LTE Devices carry a 12 month Warranty if ordered through Ipsum Primis (PTY) Ltd with their SIM, device warranty claims for the Recommended LTE Devices will be handled by Ipsum Primis (PTY) Ltd who will deal directly with the Supplier on the clients behalf. In line with the Consumer Protection Act, Ipsum Primis (PTY) Ltd has a 5 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. If the router is returned within 5 days from delivery it will be refunded or replaced with a new unit provided the unit is returned in the same condition it was received. The cost of returning the device is the responsibility of the client and will be charged to the clients account. On the day of purchase a prorata invoice and prorata data will be allocated and debited accordingly. The payment methods that will be accepted for the purchase and renewal of the service are Credit Card and Debit Order, please note that any other services already on the Profile which the purchase is being made on will automatically update to Credit Card/Debit Order. The SIM and Device will be delivered within 7 business days from the date of order, provided payment has cleared (payment clearance can take up to 5 days). Once delivered please allow up to 48 hours from the time the SIM Card is inserted into the device for the data to be allocated.

The purchase of the MTN Fixed LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Ipsum Primis (PTY) Ltd, as such please be advised that your personal details will be received by the courier, courier company and Ipsum Primis (PTY) Ltd. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law. Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

 

Telkom Fixed LTE

Telkom Fixed LTE is a best effort service with no minimum service levels offered. Speeds will differ according to the type of connection made. Average speeds within the specified coverage areas range between 10Mbps and 50Mbps. Many factors determine the speed and quality of service which will be achieved such as but not limited to, distance, weather, interference around and within the property. The service is a monthly billed service which will continue on a month to month basis until cancelled. Cancellations require a minimum calendar months’ notice (promotions may carry additional t’s & c’s) and must be submitted via the email, cancellations cannot be set on the last 2 days of each month. The service can be set to upgrade or downgrade at any time (except the last 2 days of each month) but the new service will only be effective from the 1st of the following month. The monthly data is referred to as anytime data, free data which can be used between 12am and 7am is referred to as night surfer data. Where applicable anytime data is valid for 60 days from purchase (not exceeding 2 calendar months inclusive of the month of purchase) and the night surfer data is valid for 30 days from purchase (not exceeding the month of purchase). You are able to purchase additional data should your monthly allocations run out. This is a once off purchase which you pay for immediately. Where applicable unused data will only rollover if the service is active and paid up to date. Where applicable unused anytime top up data is valid for 60 days from purchase and night surfer top up data is valid for 30 days from purchase. The Telkom Fixed LTE 10GB+10GB service does not include rollover of anytime data or topup data, the data is available in the month of purchase only. Data is used in the following sequence:

Anytime data

Anytime top up data

During Night Surfer Hours 12am to 7am

Night surfer data

Anytime data

Anytime top up data

Data usage information and data balances are provided to Ipsum Primis (PTY) Ltd once every 24 hours by Telkom. This information will be updated as received. This service is a mobile wireless service which can be used anywhere within Telkom Fixed LTE Coverage areas. Ipsum Primis (PTY) Ltd will not provide Support Services when the service is used outside of a coverage area. Clients who proceed with the purchase of the service and are not covered under the Coverage Map at the address they intend to use the service at do so at their own risk, service is in no way guaranteed in areas not displayed on the coverage map. Services purchased packaged together with a modem must be used in the modem provided, failure to do so may result in the service not working. The make and model of the modem will be determined at Telkom’s discretion. The modem carries a 1 year Warranty if ordered through Ipsum Primis (PTY) Ltd together with the Telkom SIM, device warranty claims for the modem will be handled by Ipsum Primis (PTY) Ltd who will deal directly with the Supplier on the clients behalf. In line with the Consumer Protection Act, Ipsum Primis (PTY) Ltd has a 5 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. The cost of returning the device is the responsibility of the client and will be charged to the clients account if arranged by Ipsum Primis (PTY) Ltd.

A prorata invoice will be generated on the day of purchase and debited accordingly. On the day of activation, we will allocate a prorata amount of data. We will re-calculate the amount due according to the date of activation and credit the initial prorata invoice generated on the purchase date. Any credit amounts will be used towards the next invoice due and any amounts due will be processed immediately against the default payment method on the profile. The only payment method that will be accepted for the purchase of this service is Credit Card, please note that any other services already on the profile which the purchase is being made on will automatically update to Credit Card. The SIM/Device will be delivered within 10 business days from the date of order, provided payment has cleared (payment clearance can take up to 5 days). Once delivered please allow up to 72 hours for activation of the service. The purchase of the Telkom Fixed LTE service is subject to RICA and you will be required to provide certain documentation when signing up as well as on delivery of the device/SIM, the requirements will be communicated to you. Clients will provide their RICA documents to the courier on delivery and the documents will be sent to Ipsum Primis (PTY) Ltd, as such please be advised that your personal details will be received by the courier, courier company and Ipsum Primis (PTY) Ltd. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law. Together with these Terms & Conditions the purchase and use of this service is subject to the Terms & Conditions of Telkom SA SOC Limited which can be found here: http://www.telkom.co.za/about_us/regulatory/terms-and-conditions.shtml

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

 

MTN Mobile Data

Mobile Data
Mobile data is a monthly billed service unless otherwise stated. Mobile Data is subject to the same Terms and Conditions as ADSL data, for the purposes of Payment, Termination and Monitoring of Usage except where specified. Mobile Data is subject to the Regulation of Interception and provision of Communication-related information Act where applicable (RICA). When a purchase for mobile data is made it is deemed that you have read, understood and accepted all Terms & Conditions pertaining to the purchase. Coverage and Signal Availability. Service delivery of Mobile data is dependent on signal availability and demand for data services in any particular area. Ipsum Primis (PTY) Ltd does not warrant or guarantee service for any specific areas, whilst every effort will be made to give clients an indication of possible service (via the Coverage Map). Ipsum Primis (PTY) Ltd ss accepts no liability should the aforementioned map differ to actual data service experienced.

LTE SIM cards provided by Ipsum Primis (PTY) Ltd are not automatically LTE enabled. LTE capable Ipsum Primis (PTY) Ltd Mobile SIMS can be activated. Activation of LTE on the SIM is within 72 hours of the request. Clients using their own MTN SIM for Ipsum Primis (PTY) Ltd Mobile Data will need to request the activation of LTE with MTN directly.

An LTE capable device is required in order to obtain LTE speeds. Purchasing of Data and Devices
Ipsum Primis (PTY) Ltd reserves the right to limit the quantity of purchases made. Data and devices may only be purchased via credit card or debit order. EFT, Stop Order and Cash Deposits are not accepted. Your order will be shipped once your payment has been cleared. All purchases of data are prorated on the day of purchase, both the data allocation and price are prorated. Should delivery of your SIM occur the month after it was purchased the data allocated on the SIM will be calculated from the date of purchase to the last day of the month it was purchased in.

Credit Card payments are cleared within 24 hours and Debit Order payments can take up to 10 working days to clear. Your order will be shipped on the first working day of your payment being cleared. Rollover of Data Unused rolls over to the following renewal month (calendar month) for a period of 3 months. Rolled over data will be used first from the 1st of each month and thereafter the renewal data will be used. Rollover data consists of unused renewal data and unused top up data.

The most recent rolled over data will be used first, working on a system of last in first out.

EXAMPLE
The monthly renewal on a 10GB service is 10GB. In the last 3 months the following amounts of unused data have rolled over, March 1GB, April 2GB, May 2GB. On the 1st of June the service will renew and 10GB will be allocated together with the 4GB which has rolled over from March to May. Usage from the 1st of June will be deducted from the rolled over data from May then April then March, only once the rolled over data of 4GB has been exhausted will the renewal data of 10GB start being used. Should there be any unused data by the end of June, this data will rollover to July and the process will begin again. Should usage not reach the rolled over data for March it will fall away.

Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your debit order or credit card payment fails for any reason you will not be able to use any Rollover Data until all services are paid up to date. Should you cancel your service any accumulated rollover data will fall away and cannot be reinstated if the cancellation date has passed and the service is restored. Device Support is provided for the setting up of the APN on the client’s device. Ipsum Primis (PTY) Ltd does not offer support on applications or set-up of device applications such as email.

Existing SIM Clients are able to use Ipsum Primis (PTY) Ltd Mobile Data on their existing contract MTN sim (not available on prepaid MTN sim’s). The client’s use of their existing MTN contract sim is subject to the same Terms and Conditions as all other Ipsum Primis (PTY) Ltd Mobile Data products and services. Should we fail to verify your MTN sim with MTN for provisioning of Ipsum Primis (PTY) Ltd Mobile Data your order will be deleted (all purchases within the order) and the purchase/s will need to be re-purchased. “Topping-up” Mobile data clients are able to top up their data should they exhaust it at any time during the month. This top-up can be done via email. Data that has over run the purchased data total will be deducted from your next top-up. Example, 500mb purchased, 550mb used before capping takes place, top-up with 500mb, 450mb will be allocated.  ADSL Voucher Transfer purchased from our retail partners can be converted to mobile data. The conversion table below applies to the ADSL voucher purchased and transferred:

1 Gig Prepaid ADSL Voucher = 100 Megs Mobile Data

2 Gig Prepaid ADSL Voucher = 500 Megs Mobile Data

3 Gig Prepaid ADSL Voucher = 1 Gig Mobile Data

4 Gig Prepaid ADSL Voucher = 2 Gigs Mobile Data

5 Gig Prepaid ADSL Voucher = 3 Gigs Mobile Data

The 4-for-1 ADSL Voucher promotion does not apply when converting an ADSL voucher to mobile data. Please take special note that you cannot transfer data on a voucher that has already been activated (activated by means of logging into the voucher. Cancellation of Data is cancelled the SIM card linked to the product including any unused data will be cancelled on the requested date. If the client has opted to use their own SIM, the Ipsum Primis (PTY) Ltd Mobile Data service will be discontinued on their selected SIM. Once cancellation of the SIM has taken place it cannot be reactivated. Failure to Pay for data purchased the data together with the SIM provided will be cancelled. If the client has opted to use their own SIM, the Ipsum Primis (PTY) Ltd Mobile Data service will be discontinued on their selected SIM. Once the SIM has been cancelled it cannot be reactivated. Mobile Devices, Warranty and Exchange/Return Policy on Certain Mobile Devices are only available to be purchased together with a Mobile Data product and cannot be purchased as a stand-alone product. Ipsum Primis (PTY) Ltd has a 7 business day device return policy from date of purchase. Units returned must be returned as shipped (i.e same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. Ipsum Primis (PTY) Ltd will NOT arrange collection of units for exchange or return (or cover related costs). The client will be responsible for arranging for the unit to be delivered to Ipsum Primis (PTY) Ltd or the Supplier. This will in no way impact the continued warranty provisions, and only relates to courier charges and logistics. All Mobile Devices are covered by a product specific warranty as per the manufacturer’s warranty, for the repair or replacement of faulty units. The warranty is limited to items covered by the manufacturer only. The warranty does not cover any damage deemed to have been caused by the client’s misuse or mistreatment of the product (including damage due to improper return shipping of the product for exchange or return). Using incorrectly sized SIM cards and any physical damage as a result, is deemed to be improper use or abuse of the product. This effectively voids the manufacturer’s warranty and therefore will not be exchanged or returned. This further extends to the use of unapproved accessories or modifications which effectively void the warranty on the product. In such circumstances, Ipsum Primis (PTY) Ltd nor the Supplier will be liable to repair or replace any such devices and no further correspondence will be entered into once the device is deemed to be out of warranty. Failure to abide by Ipsum Primis (PTY) Ltd policy can result in deductions to the claimed refund or rejection of claims for refund or exchange. Device warranty claims for Xiaomi products are supplied and serviced by Mobile in Africa, warranty claims for these products will not be facilitated by Ipsum Primis (PTY) Ltd unless otherwise stated. The Warranty on Xiaomi Smart Phones is 12 months, the battery and accessories provided with the smart phone carry a 6 month Warranty. Device warranty claims for Huawei products and devices will be handled by Ipsum Primis (PTY) Ltd who will deal directly with the Supplier on the clients behalf. The warranty on Huawei devices is 12 months. In order to speed up warranty claims and repairs we are required to provide the purchaser’s contact details to the suppliers. These details are provided to the supplier on condition that it may only be used to verify the purchase of the product and will not be used in any other manner.

Xiaomi Products and Devices
Mobile in Africa
https://mia.africa.com/za/support

Please note that the Delivery of Xiaomi Devices once payment has cleared are handled by the Supplier and not Ipsum Primis (PTY) Ltd, all Deliveries which include a SIM Card are subject to RICA Verification and you may be required to provide certain documentation on Delivery. Please refer to the section below on Identity Verification Requirements for more information on RICA. Identity Verification Requirements (RICA) and the Terms and Conditions for RICA you undertake to inform any persons that the purchase is intended for of the Terms and Conditions herein and their responsibilities in terms of the RICA Act. All Data products are subject to RICA verification, as stipulated by law (Regulation of Interception of Communication Act of 2008). Clients are required to produce a legible copy of their valid Identity Document or Passport and proof of residential address. Non-South African citizens may submit a copy of their valid Passport. Verification documents must contain photo identification and must be a barcoded form of identification. Failure to produce the required aforementioned information will result in the product not being activated, regardless of any amounts billed. Delivery of the data product will not take place if the required documentation is not produced and successfully verified. RICA verification must be done in person, for each new purchase of a data product regardless of whether the person/s has been RICA’ d previously. The drivers of the courier service used by Ipsum Primis (PTY) Ltd are RICA agents and will RICA the user upon delivery of the order. The person who will use the SIM is the person who will be vetted and must therefore be available to accept delivery. Under no circumstances will someone else be able to accept delivery on behalf of the user. Should the order be for business purposes an authorized representative for the business must be available to accept delivery and be vetted in his/her own capacity on behalf of the business. Clients will be required in terms of the Act to keep their physical address updated with Ipsum Primis (PTY) Ltd for a period of five (5) years from the date of purchase. The RICA verification for individuals younger than 18 years of age must be performed by their Legal Guardian on their behalf. The following documentation together with legible copies thereof will be required for the RICA verification; the copies will be retained by the person delivering your RICA product:

For a Natural Person:

Proof of Identification

Proof of Physical Address (Home Address)

For a Business:

Proof of Company Details

Proof of Address

Letter authorising selected representative to act as representative on behalf of the business

Proof of Identity for the representative

Proof of physical home address of company representative

The following documents are accepted for verification purposes:

Identity Verification (Natural Persons and Company Representative):

Green bar-coded South African ID book

Valid temporary ID issued by Home Affairs

Valid South African passport

New bar-coded ID cards

For Non-South African citizens – Passport or valid VISA / permit

Company Detail Verification (Businesses):

Company registration documents

Tax Clearance Certificate

SARS registration documents, or

Any other Government issued documents containing the Company details

Proof of Physical Address (Natural Persons, Businesses and Company Representatives):

Lease Agreement (not older than 12 months)

Municipal Account (not older than 3 months)

TV License (not older than 12 months)

Telephone Account (not older than 3 months)

Bank Statement (not older than 3 months)

Retail account which is delivered to that address on a regular basis (not older than 3 months)

Sim swops will be processed where possible at no charge. The delivery fee for the new sim will however be charged to the clients account.

 

Voice

THESE PRODUCT-SPECIFIC TERMS AND CONDITIONS NEED TO BE READ IN CONJUNCTION WITH THE GENERAL TERMS AND CONDITIONS. WHERE ANY DISCREPANCY OCCURS, THE PROVISIONS OF THESE PRODUCT-SPECIFIC TERMS AND CONDITIONS SHALL APPLY.

 

Voice

Voice over IP is an alternative means of making and receiving phone calls via a VoIP device (handset) or Application. VoIP calls are terminated by making use of an internet connection. The VoIP service sold by Ipsum Primis (PTY) Ltd is a standalone service and does not include, the hardware, the physical internet connection or data required to use the service. The service can be used anywhere in South Africa and is not limited by geo-location. The quality of the calls made and received using the VoIP service will be determined by the internet connection being used. Please refer to the table below which sets out the call termination rates. Voicemails received on your allocated number will be emailed to the provided email address. The billing and call time for a new service purchased is Prorated. The service is a monthly billed service which will continue on a month to month basis until cancelled. Call time not depleted within the month of purchase will rollover to the following month for a maximum of 3 months before falling away. Rollover Explained As your call time is exhausted the unused call time from the oldest months accumulated call time will be made available. In order to use your rollover you must first deplete your monthly call time (allocated on the 1st of every month), once the monthly allocation is depleted your rollover call time will automatically become available.

EXAMPLE
You have not used up all your call time for June, July and August. In September you run out of call time, we will automatically allocate the unused call time from June to your service first. If you deplete this call time too, we will automatically allocate the unused call time from July and if you deplete this, we will automatically allocate the unused call time from August. If you reach the end of September and you only needed to use your rollover call time from June and July, the unused credits from August will be available to use in October. Rollover of Data is only applicable to services which are paid up to date and are renewed monthly. If your debit order or credit card payment fails for any reason all call time that has accumulated will fall away and will not be re-allocated on payment for the service. Should you cancel your service any accumulated call time will fall away. Clients are able to purchase once off additional call time during the course of a month, this unused call time will rollover as the monthly call time does. Once your available call time has been exhausted you will not be able to make any outgoing calls until additional call time has been purchased. Clients are able to view their available Call Time balance in the Control Panel as well as via our Mobile App. Updating of additional call time, balances and service changes can be delayed by up to 15 minutes. New purchases are subject to payment clearance as well as RICA. Call Time will only be available once payment has cleared and the RICA verification has been completed. Failure to pay for your service will result in the suspension of the service until payment in full has been received, you will not be able to make or receive any calls while the service is suspended. Should your debit order or credit card payment fail your service will be suspended immediately and only reactivated once payment has been received. Cancellation of this service can be requested via email before the 25th of each month. Once cancelled your allocated number will no longer be available and cannot be reactivated once cancelled. Calls made from an Ipsum Primis (PTY) Ltd VoIP number to another Ipsum Primis (PTY) Ltd VoIP number are zero rated – free of charge. Our Call Rates are determined through continuous negotiations between our Upstream Providers and Telecom Carriers around the world and therefore are subject to change without notice and may vary from the listed prices in the call rate document. Per second billing applies once the minimum call rate of R0.34 (incl vat) has been reached, please note that not all calls are subject to a minimum call rate. Ipsum Primis (PTY) Ltd assumes no liability for the functionality and performance of any third party software that is used to terminate this service.

 

VoIP – Porting

Clients are able to port their existing residential Telkom or Neotel numbers to Ipsum Primis (PTY) Ltd. Supporting documents such as but not limited to ID Copy, Proof of payment for current account with the Operator you are porting away from as well as the latest invoice will need to be uploaded on signup. Numbers ported to Ipsum Primis (PTY) Ltd with a DSL line service on will be allocated a new telephone number once porting has taken place as you require a telephone service in order to have a DSL Line. Once porting has taken place for either a stand-alone telephone line or a telephone line with DSL on the client will have to contact the provider to cancel their unwanted services with them, Ipsum Primis (PTY) Ltd will not automatically do this. Please note that there is a possibility of up to 24 hours of downtime during the porting process. The porting of numbers takes approximately 14 days to be completed from application to porting. Please be aware that once a port has successfully been completed, the number cannot be ported away for 60 days thereafter.

 

VoIP – RICA

By accepting the Terms and Conditions for RICA you undertake to inform any persons that the purchase is intended for of the Terms and Conditions herein and their responsibilities in terms of the RICA Act. All VoIP services are subject to RICA verification, as stipulated by law (Regulation of Interception of Communication Act of 2008), this includes the porting of a number from another provider to Ipsum Primis (PTY) Ltd. Clients are required to produce a legible copy of their valid Identity Document or Passport and proof of residential address. Non-South African citizens may submit a copy of their valid Passport. Verification documents must contain photo identification and must be a barcoded form of identification. The required documents must be uploaded during the sign up process in order to complete the verification and purchase. The information supplied will be verified via a 3rd Party Provider, the client will be informed in the event of verification failure and will be provided with the steps to rectify any errors. Failure to verify the information provided will result in the product not being activated, regardless of any amounts billed. Your personal details will only be used for the purpose of RICA and for no other reason provided it is not required by law.

The person signing up for the VOIP service/port will be listed as the RICA individual for that service number. Should the order be for business purposes an authorized representative must be nominated and will be vetted in his/her own capacity on behalf of the business. Clients will be required in terms of the Act to keep their physical address updated with Ipsum Primis (PTY) Ltd for a period of five (5) years from the date of purchase. The RICA verification for individuals younger than 18 years of age must be performed by their Legal Guardian on their behalf.

The following documentation will be required for the RICA verification:

For a Natural Person:

Proof of Identification

Proof of Physical Address (Home Address)

For a Business:

Proof of Identity for the representative

Proof of physical home address of company representative

The following documents are accepted for verification purposes:

Identity Verification (Natural Persons and Company Representative):

Green bar-coded South African ID book

Valid temporary ID issued by Home Affairs

Valid South African passport

New bar-coded ID cards

For Non-South African citizens – Passport or valid VISA / permit

Proof of Physical Address (Natural Persons, Businesses and Company Representatives):

Lease Agreement (not older than 12 months)

Municipal Account (not older than 3 months)

TV License (not older than 12 months)

Telephone Account (not older than 3 months)

Bank Statement (not older than 3 months)

Retail account which is delivered to that address on a regular basis (not older than 3 months

 

Hosting

The Ipsum Primis (PTY) Ltd Hosting environment is offered without uptime guarantees, unless specifically stated. Local Hosting refers to the physical location, and not the IP traffic and/or network routing. This means that the hosting servers are physically located within the boundaries of South Africa. International Hosting refers to servers physically hosted outside the boundaries of South Africa. Neither Ipsum Primis (PTY) Ltd, its employees, affiliates, agents, third party information providers, merchants, licensers or the like, warrant that Ipsum Primis (PTY) Ltd Server service will not be interrupted or error free; nor do they make any warranty as to the results that may be obtained from the use of the Server service or as to the accuracy, reliability or content of any information service or merchandise contained in or provided through the Ipsum Primis (PTY) Ltd Server service, unless otherwise expressly stated in this Agreement. Ipsum Primis (PTY) Ltd expressly limits its damages to the Client for any non-accessibility time or other down time during the system unavailability. Ipsum Primis (PTY) Ltd specifically denies any responsibilities for any damages arising as a consequence of such unavailability. The client/user indemnifies Ipsum Primis (PTY) Ltd against any loss or damage whatsoever, which may arise from the use of any third party software, add-ons or plugins available through our hosting services or platforms. Ipsum Primis (PTY) Ltd is not responsible if an external company network and firewall is setup to block access to services Ipsum Primis (PTY) Ltd provides. If a client’s network is setup to block certain ports or web addresses that compromise the services Ipsum Primis (PTY) Ltd provides it is the client’s responsibility to ensure that their network configurations are changed as necessary. Ipsum Primis (PTY) Ltd endeavours to keep a backup of the domain, the backup is of the last 3 days content only. Whilst we endeavor to keep a backup of the last 3 days content this can in no way be guaranteed, it is the client/site owners responsibility to keep a local backup of their site/s at all times. Ipsum Primis (PTY) Ltd will in no way be held responsible for any loss of content whatsoever. On application and payment for the transfer of a hosting a service the domain space is reserved on our hosting server. It is the client’s responsibility to ensure that the transfer request from Ipsum Primis (PTY) Ltd is accepted and to advise Ipsum Primis (PTY) Ltd of any delays. The client will be billed for the reserved hosting space regardless of the domain being transferred or not unless cancelled. Ipsum Primis (PTY) Ltd may at times, revise or amend its current Unlimited Web Traffic offerings relating to traffic allocations and disk sizes. By accepting the Terms and Conditions, you also agree to the afore-mentioned AUP.

 

Cloud Hosting

Ipsum Primis (PTY) Ltd deploys all new Cloud Servers with VMTools and Veloxum Agent pre-loaded. VMTools and Veloxum Agent are integral to the smooth running of virtual servers, including managing resources and smooth and safe rebooting. VMTools and Veloxum Agent must be running at all times, as this will severely affect the performance of the server, and efficiency of the core controllers i.e. affecting other client’s virtual servers. Ipsum Primis (PTY) Ltd strictly forbids the creation of nested VM’s, or virtual instances within a virtual server. This severely degrades overall performance and will be treated as a violation of our Terms & Conditions (contrary to the intended use of the product). Ipsum Primis (PTY) Ltd may also, at its discretion, restrict servers to 200 IOPS (Input Output Operations Per Second) where a client’s use of available virtual resources is negatively affecting the overall environment. Ipsum Primis (PTY) Ltd reserves the right to suggest suitable alternatives to the client and / or charge for excessive traffic as it deems necessary, at its sole discretion.

Cloud Hosting services are fully managed by the client and Ipsum Primis (PTY) Ltd does not offer any additional support on these services. All changes, backups, additions, updates, monitoring and maintenance are the responsibility of the client who purchased the cloud hosting service.

By accepting the Terms and Conditions, you also agree to the afore-mentioned AUP.

 

ZACR Registrant Agreement

  1. Definitions

1.1. “Administration Sites” means the Registry’s official administration website/s including, but not limited to www.registry.net.za and the Registrars official administration website/s including, but not limited to www.ipsumprimis.co.za

1.2. “Agreement” means the Application read together with these terms and conditions.

1.3. “Applicant” means the party making application for the delegation or update of the Domain Name in terms of this Agreement, and who will be identified as the Registrant on the Application.

1.4. “Application” means the application for the delegation or update of the Domain Name submitted by, or on behalf of, the Applicant and to which these terms and conditions apply.

1.5. “Registry” means ZA Central Registry NPC, a company registered in accordance with the laws of South Africa with registration number 1988/004299/08, its successors or permitted assigns.

1.6. “Domain Name” means the domain name in the Namespace, designated by the Applicant in the Application, and governed by the Agreement.

1.7. “Namespace” means the .za domain namespace of the Internet.

1.8. “Personal Information” means information relating to an identifiable, living, natural person.

1.9. “Registrar” means Ipsum Primis (PTY) Ltd DSL PTY (Ltd).

1.10. “Published Policies” means those specifications and policies established and published by the Registry from time-to-time relating to the administration of the Namespace, and includes the Launch Policy, Sunrise Dispute Resolution Policy, and Auction Policy. The published policies can be found on the Administration Sites.

  1. Applicability

2.1. The Registry is responsible for delegating domain names in the .za domain / gTLD namespace of the Internet.

2.2. These terms and conditions apply to all the .za domain / gTLD domain names.

2.3. The Applicant also agrees to be bound by the Published Policies.

  1. Fees

3.1. Payment for any fees due is strictly in advance of registration/renewal, payable by debit order or credit card.

3.2. Should the Applicant fail to pay any of the fees contemplated in this clause 3 within the periods stated herein, the Registrar may, without derogating from any other right which it may have in terms of this Agreement or otherwise, and without notice, withdraw the Domain Name delegation.

3.3. Under no circumstances whatsoever will the Registry or Registrar be obliged to refund any fees paid by the Applicant in terms of this clause 3.

  1. Rights to Domain Name 4.1. The Registry or the Registrar will under no circumstances whatsoever be obliged to determine the right of the Applicant to the Domain Name. Domain names are delegated on a “first-come-first served” basis (unless the Application is made as part of the Namespace launch phase) and the delegation of the Domain Name by the Registry will in no way constitute any indication or warranty of the Applicant’s right to utilise such name.

4.2. The Registry and Registrar give no warranties of any nature whatsoever with regard to the Domain Name, the registration or use thereof and hereby disclaim all such warranties, whether express or implied.

4.3. Under no circumstances whatsoever will the Registry or Registrar be obliged to act as an arbiter of disputes arising out of the registration and use of the Domain Name.

4.4. Should a third party (the “Complainant”), in contemplation of legal action against the Applicant in court or as described in clause 4.5, present the Registry or Registrar with prima facie evidence that indicates that the Domain Name violates the rights of the Complainant, then the Registry will be entitled to provide the Complainant with the Applicant’s name and contact particulars. All further communication will exclude the Registry and the Registrar, and who will have no further obligations to the Applicant or complainant.

4.5. The Applicant accepts the jurisdiction of any dispute resolution mechanism established in respect of the Namespace by the Registry, ICANN or by applicable law, as the case may be, in disputes relating to the Domain Name, including the Uniform Domain Name Dispute Resolution Policy (“UDRP”) and the Uniform Rapid Suspension (“URS”), and agrees to be bound by any decision that may result.

  1. The Applicant’s Warranties & Indemnity

5.1. The Applicant hereby irrevocably represents, warrants and agrees that:
5.1.1. the information provided in the Application is accurate and complete, and that it will keep such information up to date at all times;
5.1.2. it has the right without restriction to use and register the Domain Name;
5.1.3. to the best of its knowledge and belief the registration of the Domain Name or its use does not and will not directly or indirectly infringe any legal right of any third party in any jurisdiction, including with respect to trade mark, service mark, trade name, company name, close corporation name, copyright or any other intellectual property right;
5.1.4. will not use the Domain Name for any unlawful purpose whatsoever, including, without limitation, distributing malware, abusively operating botnets, defamation, unfair competition, passing off, phishing, piracy, counterfeiting, fraudulent or deceptive practices or generally for the purpose of confusing or misleading any person;
5.1.5. at the time of the initial submission of the Application, and at all material times thereafter, it must have an operational name service from at least two operational name servers for the Domain Name. Each server is and will continue to be fully connected to the Internet and capable of receiving queries relating to the Domain Name and responding thereto; and
5.1.6. it has selected the Domain Name without any input, influence or assistance from the Registry and/or Registrar.

5.2. Pursuant to the above warranties, the Applicant hereby agrees that it will defend, indemnify and hold harmless the Registrar and the Registry, their directors, officers, members, employees and agents, for any loss, damage, expense or liability resulting from any claim, action or demand arising out of or related to a breach of the aforementioned warranties or the use or registration of the Domain Name, including reasonable attorneys’ fees on an attorney and own client basis. Such claims will include, without limitation, those based upon trade mark infringement, copyright infringement, dilution, unfair competition, passing off, defamation or injury to reputation. The Registrar agrees to give the Applicant written notice of any such claim, action or demand within reasonable time of becoming aware thereof. The Applicant agrees that the Registry and /or the Registrar will be defended by attorneys of their own respective choices at the Applicant’s expense, and that the Applicant will advance the costs incurred in such litigation, to the respective parties on demand from time to time.

  1. Withdrawals and Transfers

6.1. The Applicant agrees that the Registry or Registrar will have the right to withdraw the Domain Name delegation, suspend operation of the Domain Name, or transfer the Domain Name (as the case may be):
6.1.1. in the circumstances contemplated in clause 3;
6.1.2. should the Applicant breach any warranty given under clause 5.1;
6.1.3. if the Applicant withdraws its consent for processing of Personal Information described in clause 7;
6.1.4. should the Applicant breach any other provision of this Agreement, and fail to remedy such breach within 14 (fourteen) days of receiving written notice from the Registrar calling upon it to do so;
6.1.5. in order to correct mistakes by Registrar or the Registry in registering the Domain Name pursuant to the Published Polices or ICANN policy applicable to the Registrar;
6.1.6. on receipt of an order by any competent court having jurisdiction; or
6.1.7. on receipt of a decision by a dispute resolution provider appointed in terms of an official domain name Dispute Resolution Procedure introduced by law, or adopted and published by the Registry or ICANN (if applicable).

6.2. In the event that the Registrar’s accreditation is withdrawn by the Registry, the Registry may initiate a forced transfer of the Domain Name to another registrar.

  1. Personal Information

7.1. Personal Information provided by the Applicant to the Registrar will be used in a manner generally accepted in the domain name industry, and in particular for the following purposes:
7.1.1. use of Personal Information by the Registrar and Registry in providing the registrar and registry services respectively and in particular providing a public WHOIS facility which may include the Personal Information;
7.1.2. inclusion of Personal Information in escrow deposits by the Registrar and Registry held by third parties located both inside and outside of the respective countries in which they provide the services;
7.1.3. transfer of Personal Information to the Registry’s affiliates and service providers for the purposes of providing registry services wherever in the world such parties may be located;
7.1.4. transfer of Personal Information to a third party replacing the Registry in providing the registry function in terms of the registry agreement between ICANN and the Registry, wherever in the world such third party may be located.

7.2. In processing the Personal Information as set out in clause 7.1 the Registrar and Registry may transfer such Personal Information to the parties described therein. If the Registrar is a reseller of registrar services, then the Personal Information will also be transmitted to the sponsoring registrar.

7.3. THE APPLICANT CONSENTS TO THE PROCESSING OF PERSONAL INFORMATION AS DESCRIBED IN CLAUSES 7.1 AND 7.2. AND ACKNOWLEDGES THAT REGISTRATION, TRANSFER OR RENEWAL OF THE DOMAIN NAME IS DEPENDENT ON SUCH CONSENT.

7.4. Provision of the Domain Name is dependent on the Applicant’s consent, and the Domain Name may be suspended or withdrawn if the Applicant withdraws such consent.

  1. Exemption and Indemnity of the Registry

8.1. THE REGISTRY ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS WILL UNDER NO CIRCUMSTANCES WHATSOEVER BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND AND HOWSOEVER ARISING (INCLUDING, WITHOUT LIMITATION, LOSS OF USE, BUSINESS INTERRUPTION OR LOST PROFITS), REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, DELICT, OR OTHERWISE, EVEN IF THE REGISTRY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8.2. THE APPLICANT WILL INDEMNIFY, DEFEND, AND HOLD THE REGISTRY AND ITS DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS HARMLESS AGAINST ANY AND ALL CLAIMS, DAMAGES, LIABILITIES, COSTS, AND EXPENSES (INCLUDING REASONABLE LEGAL FEES AND EXPENSES) RELATING TO OR ARISING OUT OF TO THE APPLICANT’S DOMAIN NAME REGISTRATION.

  1. General

9.1. For adjudication of any legal disputes between the Applicant and the Registry, the Applicant hereby consents to the jurisdiction of the High Court of South Africa (Gauteng Division, Pretoria).

9.2. The Agreement will be construed and interpreted in accordance with the law of the Republic of South Africa.

9.3. The Applicant acknowledges that the Registry may oblige the Registrar to make changes to or supplement the Agreement or parts of the Agreement (“amendments”) if these amendments are reasonably necessary for the administration of the Namespace. These amendments will be published on the Administration Sites from time to time.

9.4. The Applicant accepts that it is incumbent on it to monitor such changes and it hereby agrees that should it fail to notify the Registrar of the Applicant’s wish not to be bound by such amendments within 30 (thirty) days of such amendment being published, it will conclusively be deemed to have acceded and agreed to the amendments thus published.

9.5. To the extent that the Registry is granted rights, the relevant provisions of this Agreement will constitute an agreement for the benefit of a third party (stipulatio alteri) in the Registry’s favour. Where the Registry has lawfully assigned its rights and duties under its Registry-Registrar Agreement with the Registrar, the assignee will be the beneficiary under this clause.

9.6. In the event that any of these terms are found to be invalid, unlawful or unenforceable, such terms will be severable from the remaining terms, which will continue to be valid and enforceable.

 

Domain Registrations

Ipsum Primis (PTY) Lts has not and does not conduct pre-registration searches in respect of the client’s use and registration of its selected Domain Name/s and is therefore not obliged to either advise the Domain Name client/client about possible conflicting third party rights or to take steps to ensure against possible disputes concerning a third party’s intellectual property or other rights. Domain Names are registered by the respective Registrars on a first come first served basis we are therefore unable to guarantee that the domain name applied for will be available when the instruction is sent to the Registrar. Domain registrations are billed on an annual basis two (2) months in advance e.g. if the original registration date was on the 15th of March 2013 you will be billed your annual registration fee on the 1st of January 2014. The client acknowledges that the use or registration of the Domain Name by the client must not interfere with nor infringe the rights of any third party in any jurisdiction with respect to trademark, service mark, trade name, company name, close corporation name, copyright nor any other intellectual property right, and that the client has the right to use the Domain Name. Ipsum Primis (PTY) Ltd cannot act as an arbiter of disputes arising out of the registration and use of Domain Names. At the same time, the client acknowledges that Ipsum Primis (PTY) Ltd may be presented with evidence that a Domain Name registered by its client violates the rights of a third party. In such instance Ipsum Primis (PTY) Ltd shall be allowed to provide a complainant with the client’s name and address and all further communication will exclude Ipsum Primis (PTY) Ltd and Ipsum Primis (PTY) Ltd will have no further obligations to the client. In such instances the client shall be entitled to continue using the Domain Name registered by Ipsum Primis (PTY) Ltd until a court or other body with jurisdiction directs otherwise. Ipsum Primis (PTY) Ltd will not be liable for any loss or damage, interruption of business, or any indirect, special, incidental, or consequential damages of any kind (including lost profits), regardless of the form of action, whether in contract, delict, or otherwise which may be suffered as a result of or which may be attributable, directly or indirectly, to the use and/or registration of the client’s selected domain names/s OR ANY ACTION TAKEN BY Ipsum Primis (PTY) Ltd IN RESPONSE TO THE ABUSE OF THE DOMAIN REGISTRATION SERVICES WHICH IT OFFERS.

The client hereby indemnifies Ipsum Primis (PTY) Ltd against any loss whatsoever arising from any dispute or claim or other action occasioned by the client’s use and registration of its selected Domain Name, even if Ipsum Primis (PTY) Ltd has been advised of the possibility of such damages. Ipsum Primis (PTY) Ltd will not be liable for any indirect or consequential loss, damage, cost or expense of any kind, irrespective of how such damage or loss was caused, whether arising under contract, delict or otherwise, including, and not limited to, data loss or corruption, loss of profits, contracts, operation time and goodwill. Failure to pay the annual renewal fee or failing to respond to a renewal notification from Ipsum Primis (PTY) Ltd will result in the domain name been deleted which will result in the domain becoming available to the public to register. Additional fees may apply to redeem a domain which has entered the deletion process. Please note: The free .co.za domain registration is only applicable if you select a domain with a Linux or Windows shared hosting package. This offer does not apply to our parked domain or self managed hosting packages. After 10 months, you will be billed for the annual renewal of your domain, should you decide to retain the domain. Should you wish to cancel or transfer your domain away from Ipsum Primis (PTY) Ltd during the first 10 months of service, you will be invoiced for the registration originally covered by Ipsum Primis (PTY) Ltd, the cancellation/transfer will only take place once this invoice has been paid.

Also note that the registration email address will be hosting@internet.co.za for the first billing period, where after it will automatically update to the email address from your profile on renewal.

 

Modems

Please ensure that you purchase the correct modem/router for your connection type, e.g. ADSL, VDSL, Fibre and Mobile. A modem/router is required in order to utilize our services and is not included with the data product purchased unless otherwise stated. Ipsum Primis (PTY) Ltd has a 7 business day return policy. Units returned must be returned as shipped (i.e. same cosmetic condition and all shipped packaging, parts and accessories included) to be eligible for refund or exchange. If the modem is returned within 7 days it will be refunded or replaced with a new unit. Ipsum Primis (PTY) Ltd will not arrange collection of units for exchange or return (or cover related costs). The client will be responsible for arranging for the unit to be delivered to Ipsum Primis (PTY) Ltd. This will in no way impact the continued warranty provisions, and only relates to courier charges and logistics. All modems carry a 12 month warranty. If outside of the 7 day return window, faulty modems can be returned to Ipsum Primis (PTY) Ltd and will either be replaced with a re-furbished unit or sent to the manufacturers for repairs and returned to the client upon completion. Clients are able to choose whether they would like to wait for their own router to be repaired, or if they would like a refurbished unit sent straight away. The warranty and returns policy does not cover any damage deemed to have been caused by the client’s misuse or mistreatment of the product (including damage due to improper return shipping of the product for exchange or return).

Using the incorrect power supply is deemed to be improper use or abuse of the product. This effectively voids the manufacturer’s warranty and therefore will not be exchanged or returned. This further extends to the use of unapproved accessories or modifications which effectively void the warranty on the product. In such circumstances, Ipsum Primis (PTY) Ltd will not be liable to repair or replace any such devices and no further correspondence will be entered into once the device is deemed to be out of warranty. Failure to abide by Ipsum Primis (PTY) Ltd policy can result in deductions to the claimed refund or rejection of claims for refund or exchange.

 

Vuma Uncapped Fibre Promotion

This promotion starts on 25 Feburary 2020 and is a limited promotion that may be stopped at any time. This promotion only applies to the uncapped fibre product as seen on our website. This promotion includes: A reduced Installation and Connection Fee, clients only pay R999.00 and a Free Router. Ipsum Primis (PTY) Ltd will subsidise the standard installation and or connection/activation fees of a new installation on behalf of our client, clients will pay a reduced fee of R999.00. This amount does not include any fees due where additional installation/trenching charges apply.

Ipsum Primis (PTY) Ltd will provide the client with a free fibre router valued at up to R799.00, the make and model thereof is determined at Ipsum Primis (PTY) Ltd discretion. The delivery of the router will be charged at R249.00. Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months’ notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account. Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account. This Promotion excludes Pre-Orders. This Promotion includes Resellers/Business Partners as of 3 March 2020. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business. Partners).

 

Uncapped Fibre Promotion (Excludes Vuma Fibre)

This promotion starts on 25 February 2020 and is a limited promotion that may be stopped at any time. This promotion excludes Vuma/Vumatel Fibre with effect from 25 February 2020, please see below for the Vuma Fibre Promotion. This promotion only applies to the uncapped fibre product as seen on our website. This promotion includes: Free Installation and Activation/Connection and a Free Router. Ipsum Primis (PTY) Ltd will pay the standard installation and or connection/activation fees of a new installation on behalf of our client during this Promotion to a maximum of R3 000.00. The amount of R3 000.00 does not include any fees due where additional installation/trenching charges apply. Ipsum Primis (PTY) Ltd will provide the client with a free fibre router valued at up to R799.00, the make and model thereof is determined at Ipsum Primis (PTY) Ltd discretion. The delivery of the router will be charged at R249.00. Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months’ notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account. Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date. If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account. This Promotion excludes Pre-Orders. This Promotion includes Resellers/Business Partners. Purchases on this Promotion are limited to 3 per profile/individual (does not apply to Resellers/Business Partners).

 

Capped Fibre Promotion

This promotion starts on 25 November 2019, is limited and may end at any time without prior notice. The Promotion excludes Pre-Orders. Ipsum Primis (PTY) Ltd will pay the standard installation and connection fees of a new installation on behalf of our client during this Promotion to a maximum of R3 000.00. Ipsum Primis (PTY) Ltd will only cover the cost it would usually bill the client outside of this Promotion and does not cover any fees due to other ISP’s/Providers where additional installation/trenching fees may apply.

Ipsum Primis (PTY) Ltd will provide the client with a free fibre router valued up to R799.00, the make and model thereof is determined at Ipsum Primis (PTY) Ltd discretion. The delivery of the router will be charged at R249.00. Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months’ notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account. If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client, the collection costs will be for the clients account.

Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date. This Promotion includes Resellers/Business Partners.

 

Fibre Promotion – Resellers/Business Partners

This promotion starts on 25 November 2019, is limited and may end at any time without prior notice. The Promotion applies to Resellers/Business Partners only. The Promotion applies to purchases of the Home Uncapped, Premium Uncapped and Premium Plus Fibre Combo’s only, across all Fibre Providers unless otherwise stated. The Promotion excludes Pre-Orders. Ipsum Primis (PTY) Ltd will pay the standard installation and connection fees of a new installation on behalf of our client during this Promotion to a maximum of R3 000.00. Ipsum Primis (PTY) Ltd will only cover the cost it would usually bill the client outside of this Promotion and does not cover any fees due to other ISP’s/Providers where additional installation/trenching fees may apply. Ipsum Primis (PTY) Ltd will provide a free fibre router valued at up to R799.00, the make and model thereof is determined at Ipsum Primis (PTY) Ltd discretion. The delivery of the router will be charged at R249.00. Should the service be set to cancel or transfer to another ISP within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the Reseller/Business Partners account. If the Fibre Line cannot be installed or the installation/activation is cancelled the Reseller/Business Partners will have the option of purchasing the router or returning it to us in its original packaging and condition. In cases where the installation/activation has been cancelled by the client or Reseller/Business Partners, the collection costs will be for the Reseller/Business Partners account. Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date.

 

MTN Fixed LTE Router Promotion

This Promotion starts on 25 November 2019 at 10am. Ipsum Primis (PTY) Ltd will subsidise the cost for each router purchased (valued at up to R2 499.00) with up to R1 500.00 The router will be sold at R999.00. The make and model of the router is determined at Ipsum Primis (PTY) Ltd discretion, the router will conform to the minimum requirements as set out by MTN. The delivery of the router is free. On the day of purchase a prorata invoice will be generated and prorata data will be allocated and debited accordingly. The allocated data is calculated from the day of purchase until the last day of the same month. Topups or service changes after activation will be charged at the full price.

Downgrades will not be permitted within 6 months of the activation date for purchases on this Promotion. Should the service be set to cancel within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account.

There is a limit of 3 purchases per individual/business entity on all MTN Promotions (includes expired promotions for MTN Fixed LTE). This Promotion is valid until further notice. This Promotion includes Business Partners/Resellers.

 

MTN Fixed LTE: SIM Only Promotion

This Promotion starts on 5 November 2019 at 9am.

This promotion is valid for all new and existing clients purchasing an MTN Fixed LTE sim only service. The pricing as displayed on the sign up and checkout pages is Promotional pricing. The delivery of the sim is free. On the day of purchase a prorata invoice and prorata data will be allocated and debited accordingly. We endeavour to provide clients with 30 days notice should the pricing change.

This Promotion is valid until further notice. This Promotion includes Business Partners/Resellers.

 

Telkom LTE Router Promotion

This Promotion starts on 11 November 2019.

Ipsum Primis (PTY) Ltd will subsidise the cost for each router purchased (valued up to R1 999.00) together with a Telkom LTE data package worth R1 000.00. The router together with the selected data package will be sold at R999.00. The make and model of the router is determined at Ipsum Primis (PTY) Ltd discretion. The SIM must be used in the modem provided, failure to do so may result in the service not working. Should the service be set to cancel within 6 months of the activation date a cancellation fee of R999.00 will become payable before the cancellation is processed together with a calendar months notice. Should the monthly payment for the service fall into arrears the service will be cancelled and the cancellation fee of R999.00 will automatically be billed to the clients account. Downgrades to a smaller package/service/speed from what was originally purchased will not be permitted within 6 months of the activation date. There is a limit of 3 purchases per profile/individual on all Telkom LTE Promotions (includes purchases on expired promotions).

The delivery of the router and SIM card are free. This Promotion is valid until further notice. This Promotion includes Business Partners/Resellers. Free Delivery. This applies to any purchase which includes free delivery.

 

Vuma 1000/100Mbps Uncapped Fibre Promo

This Promotion starts on 1 March 2019.

During the Promotion clients will pay a discounted price of R1 495 per month (normal price R3 019) for the renewal of the service until the Promotion ends. The Promotion will be valid until further notice and includes Resellers. Clients will be notified beforehand of the Promotions end date and the Non Promotional pricing will be confirmed.

 

Shared Hosting Promotion

This Promotion starts on 1 December 2016.

The Promotion applies to new domains and new transfers of domains to Ipsum Primis (PTY) Ltd on Linux and Windows hosting services only. The Promotion excludes Cloud Hosting services, parked domain(s) and existing domains with Ipsum Primis (PTY) Ltd. Clients will receive free monthly hosting from the month (month = any day between the 1st and last day of the same month) of signup for a period of 6 months (signup month included) on a maximum of 5 hosting services during the Promotion. Clients will receive 50% off their monthly fee for a further 6 months after the free monthly hosting comes to an end. The maximum number of hosting services includes domains signed up for and cancelled during the Promotional period (if a domain is signed up and cancelled it cannot be replaced with another). Please note that new clients to Ipsum Primis (PTY) Ltd signing up for domains on this Promotion can only do so with a valid credit card. This Promotion is valid until further notice. Resellers are included in this Promotion as per the conditions above, but are limited to 50 domains activated/transferred with free hosting during the Promotion period.

 

Voice Promotion

This Promotion starts on 20 September 2017.

All new purchases of Voice call time will receive 50% discount on the purchase price during the Promotion, this applies to new and existing clients. The 50% off applies to the prorata price payable on purchase only and not the monthly renewal of the service. Clients will also receive Free RICA Collection/Delivery on their purchase which includes Voice call time. This Promotion is valid until further notice. This Promotion includes Resellers but excludes Free RICA Collection/Delivery on Reseller purchases.

 

Promotion and Transfer of Vouchers

Ipsum Primis (PTY) Ltd is currently running The 4-for-1 ADSL Voucher Promotion that offers 4 gigs of ADSL data for the price of 1gig. Example: Purchase a 2 gig ADSL voucher and you will receive 8 gigs of ADSL data to use. Please note that this does not apply to vouchers that are converted to mobile data, data will be converted as per the purchase size. Example: A 2 gig ADSL voucher is purchased and transferred to a mobile service, the total converted will be 500 megabytes of mobile data. Please take special note that you cannot transfer data on a voucher that has already been activated.

 

Free Fibre Router Promo

This Promotion starts on 19 February 2019. Clients signing up for a Fibre Combo will receive a FREE fibre router valued up to R799.00 including FREE delivery valued up to R169.00. Should the Fibre Line be cancelled within 6 months of activation, we will automatically invoice a prorata amount for the Fibre Router. Please note that downgrades can only be requested from the 5th renewal month and will be effective from month six. Cancellations can only be requested for the end of the 5th renewal month. This Promotion includes Resellers/Business Partners.

Example:

Fibre line activated on 1 January

Fibre line cancelled for end March

The client will be billed an amount of R400.00 as the line was cancelled with Ipsum Primis (PTY) Ltd 3 months before the 6 month minimum period ended.If the Fibre Line cannot be installed or the installation/activation is cancelled the client will have the option of purchasing the router or returning it to us in its original packaging and condition. In the case where the installation/activation has been cancelled the collection costs will be for the clients account. This Promotion includes Resellers/Business Partners. Excludes Pre-Orders. This Promotion is valid until further notice.

 

Fibre Installation and Connection Fee Promotion

This promotion starts on 28 September 2017 and is valid until further notice and excludes pre-orders. Ipsum Primis (PTY) Ltd will pay the installation and connection fees of a new installation or transfer from another ISP on behalf of our client during this Promotion to a maximum of R3 000.00. Ipsum Primis (PTY) Ltd will only cover the cost it would usually bill the client outside of this Promotion and does not cover any fees due to other ISP’s/Providers. Should the client cancel or transfer their service away within 6 months of the activation date we will invoice the client for the installation and activation costs initially covered by Ipsum Primis (PTY) Ltd on a prorata basis.

Please note that downgrades can only be requested from the 5th renewal month and will be effective from month six. Cancellations can only be requested for the end of the 5th renewal month. This Promotion includes Resellers/Business Partners.

Example:

Openserve Fibre Line Ordered (installation and connection fee of R2850.00 covered by Ipsum Primis (PTY) Ltd). Fibre line activated on 1 OctoberFibre line cancelled for end January. The client will be billed an amount of R950.00 as the line was cancelled 2 months before the 6 month minimum period ended. Out of Promotion Installation and Connection Fees

Openserve R2,850.00
Frogfoot Networks R1,710.00
Vuma R2,709.00
TT Connect R1,710.00
Mitsol R2,850.00
Octotel R1,710.00
Fibrehoods R2,709.00
Evotel and Evotel North Riding R2,394.00
Maboneng Fibre Fast Internet R0.00
Maboneng Suburbs R2,394.00
Clear Access R1,710.00
SA Digital Villages Complexes R999.00
SA Digital Villages Suburbia R1,710.00
Connectivity Services at Steyn City R2,280.00
Teralink Networks R0.00
Century City Connect R0.00
Metrofibre Networx R2,280.00
Blitz R999.00

 

This Promotion is valid until further notice and includes Resellers. Excludes Vuma Fibre.
The Vuma Fibre Promotion ended on 9 March 2018.
The Vuma Fibre Promotion starts on 26 April 2018.
The Vuma Fibre Promotion ended on 31 December 2018.
Please see further below for our Vuma Promotion.

 

General Notice

Thank you for reading Ipsum Primis (PTY) Ltd Acceptable Use Policy (AUP). By accessing this website, or by contracting with us for service, you agree, without limitation or qualification, to be bound by this policy and the terms and conditions it contains, as well as any other additional terms, conditions, rules or policies which are displayed to you in connection with this service/website.

The purpose of this AUP is to comply with the relevant laws of the Republic; to specify to clients and users of our service/website what activities and online behaviour are considered an unacceptable use of the service/website; to protect the integrity of our network and to specify the consequences that may flow from undertaking such prohibited activities.

This document contains a number of legal obligations which you are presumed to be familiar with. As such, we encourage you to read this document thoroughly and direct any queries to our support department at support@iprimis.co.za .Ipsum Primis (PTY) Ltd respects the rights of our clients and users of our services to freedom of speech and expression; access to information; privacy; human dignity; religion, belief and opinion in accordance with our constitution. We undertake not to interfere with any of those rights unless required to do so by law; unless those rights are exercised for unlawful purposes; or unless the exercise of those rights threatens to cause harm to another person or affect the integrity of our network.

 

Unlawful Use

Ipsum Primis (PTY) Ltd services/website may only be used for lawful purposes and activities. We prohibit any use of our website/network including the transmission, storage and distribution of any material or content using our network that violates any law or regulation of the Republic.

This includes:

Any violation of local and international laws prohibiting child pornography; obscenity; discrimination (including racial, gender or religious slurs) and hate speech; or speech designed to incite violence or hatred, or threats to cause bodily harm. Any activity designed to defame, abuse, stalk, harass or physically threaten any individual in the Republic or beyond its borders; including any attempt to link to, post, transmit or otherwise distribute any inappropriate or defamatory material. Any violation of Intellectual Property laws including materials protected by local and international copyright, trademarks and trade secrets. Moreover Ipsum Primis (PTY) Ltd cannot be held liable if you make any unlawful use of any multimedia content accessed through the search facility provided by Ipsum Primis (PTY) Ltd network, or otherwise available through access to our network, whether for commercial or non commercial purposes. Any violation of the individual’s right to privacy, including any effort to collect personal data of third parties without their consent. Any fraudulent activity whatsoever, including dubious financial practices, such as pyramid schemes; the impersonation of another subscriber without their consent; or any attempt to enter into a transaction with Ipsum Primis (PTY) Ltd on behalf of another subscriber without their consent. Any violation of the exchange control laws of the Republic. Any activity that results in the sale, transmission or distribution of pirated or illegal software. Failing to respond to a request by a recipient of unsolicited mail to be removed from any mailing or direct marketing list and continuing to send unsolicited mail following such a request for removal. Where any user resides outside of the Republic, permanently or temporarily, such user will be subject to the laws of the country in which s/he is currently resident and which apply. On presentation of a legal order to do so, or under obligation through an order for mutual foreign legal assistance, Ipsum Primis (PTY) Ltd will assist foreign law enforcement agencies (LEA) in the investigation and prosecution of a crime committed using Ipsum Primis (PTY) Ltd resources, including the provisioning of all personal identifiable data.

 

Prohibited Activities

The following sections outline activities that are considered an unacceptable use of Company’s services/network/website and also detail the guidelines for acceptable use of certain facilities/services, as the case may be.

 

Threats to Network Security

Any activity which threatens the functioning, security and/or integrity of Ipsum Primis (PTY) Ltd network is unacceptable.

This includes:

Any efforts to attempt to gain unlawful and unauthorised access to the network or circumvent any of the security measures established by Ipsum Primis (PTY) Ltd for this goal;

Any effort to use Ipsum Primis (PTY) Ltd equipment to circumvent the user authentication or security of any host, network or account (“cracking” or “hacking”); Forging of any TCP-IP packet header (spoofing) or any part of the header information in an email or a newsgroup posting; Any effort to breach or attempt to breach the security of another user or attempt to gain access to any other person’s computer, software, or data without the knowledge and consent of such person;

Any activity which threatens to disrupt the service offered by Ipsum Primis (PTY) Ltd through “denial of service attacks”, flooding of a network, or overloading a service or any unauthorised probes (“scanning” or “nuking”) of others’ networks; Any activity which in any way threatens the security of the network by knowingly posting, transmitting, linking to or otherwise distributing any information or software which contains a virus; Trojan horse; worm, lock, mail bomb, cancelbot or other harmful, destructive or disruptive component. Any unauthorised monitoring of data or traffic on the network without Ipsum Primis (PTY) Ltd explicit, written consent. Any unsolicited mass mailing activity including direct marketing; spam and chain letters for commercial or other purposes, without the consent of the recipients of those mails.

 

Public Space & Third Party Content & sites

In reading this AUP or in signing a service contract with Ipsum Primis (PTY) Ltd, you acknowledge that Ipsum Primis (PTY) Ltd has no power to control the content of the information passing over the Internet and its applications, including e-mail; chatrooms; news groups; or other similar fora, and that Ipsum Primis (PTY) Ltd cannot be held responsible or liable, directly or indirectly, for any of the abovementioned content, in any way for any loss or damage of any kind incurred as a result of, or in connection with your use of, or reliance on, any such content. Our services also offer access to numerous third party webpages. You acknowledge that we exercise absolutely no control over such third party content, or sites and in such cases, our network is merely a conduit or means of access and transmission. This includes, but is not limited to, third party content contained on or accessible through the Ipsum Primis (PTY) Ltd network websites and web pages or sites displayed as search results or contained within a directory of links on the Ipsum Primis (PTY) Ltd network. It remains your responsibility to review and evaluate any such content, and that any and all risk associated with the use of, or reliance on, such content rests with you. Access to public Internet spaces, such as bulletin boards, Usenet groups, chat rooms and moderated forums is entirely voluntary and at your own risk. Ipsum Primis (PTY) Ltd employees do not moderate any of these services, or your communications, transmissions or use of these services. We do not undertake any responsibility for any content contained therein, or for any breaches of your right to privacy that you may experience as a result of accessing such spaces.

 

Usenet Newsgroups

The client is responsible for determining and familiarizing himself or herself with the written policies of a given newsgroup before posting to it. The client must comply with these guidelines at all times which can be obtained from other users of the newsgroup upon request, or from the group’s administrators/moderators. The following are prohibited practices with regard to Usenet newsgroups and Ipsum Primis (PTY) Ltd reserves the right to delete and/or cancel posts which violate the following conditions: Excessive cross-posting of the same article to multiple newsgroups.

Posting of irrelevant or off-topic material to newsgroups (also known as USENET spam).

Posting binaries to a non-binary newsgroup.Posting adverts, solicitations, or any other commercial messages unless the guidelines of the newsgroup in question explicitly permit them.

Ipsum Primis (PTY) Ltd does not monitor nor control the content that is available or unavailable via newsgroup and/or usenet services. The services offered by Ipsum Primis (PTY) Ltd in respect to usenet services is merely a convenience to Ipsum Primis (PTY) Ltd clients to make the use of the service more convenient. Ipsum Primis (PTY) Ltd accepts no liability and has no control over the content that may or may not be available, including, but not limited to, pornography, illegally obtained movies, applications and music.

 

Unsolicited, Spam and Junk mail

Spam and unsolicited bulk mail are highly problematic practices. They affect the use and enjoyment of services by others and often compromise network security. Ipsum Primis (PTY) Ltd will take swift and firm action against any user engaging in any of the following unacceptable practices:

Sending unsolicited bulk mail for marketing or any other purposes (political, religious or commercial) to people who have not consented to receiving such mail; Operating or maintaining mailing lists without the express permission of all recipients listed; Failing to promptly remove from lists invalid or undeliverable addresses or addresses of unwilling recipients; Using Ipsum Primis (PTY) Ltd service to collect responses from unsolicited e-mail sent from accounts on other Internet hosts or e-mail services, that violate this AUP or the AUP of any other Internet service provider; Including Ipsum Primis (PTY) Ltd name in the header or by listing an IP address that belongs to Ipsum Primis (PTY) Ltd in any unsolicited email sent through Ipsum Primis (PTY) Ltd network or not;

Failure to secure a client’s mail server against public relay as a protection to themselves and the broader Internet community. Public relay occurs when a mail server is accessed by a third party from another domain and utilised to deliver mails, without the authority or consent of the owner of the mail-server. Mail servers that are unsecured against public relay often become abused by unscrupulous operators for spam delivery and upon detection such delivery must be disallowed. Ipsum Primis (PTY) Ltd reserves the right to examine users’ mail servers to confirm that no mails are being sent from the mail server through public relay and the results of such checks can be made available to the user. Ipsum Primis (PTY) Ltd also reserves the right to examine the mail servers of any users using Ipsum Primis (PTY) Ltd mail servers for “smarthosting” (when the user relays its mail via a Ipsum Primis (PTY) Ltd mail server to a mail server of its own) or similar services at any time to ensure that the servers are properly secured against public relay. All relay checks will be done in strict accordance with Ipsum Primis (PTY) Ltd privacy policy.

 

Spam/Virus Filtering

Ipsum Primis (PTY) Ltd provides a spam and virus filtering system to protect clients from unsolicited mail and viruses. The client acknowledges that this system might incorrectly identify a valid message as spam or as a virus and consequently this message might not be delivered to the client. The client acknowledges and agrees that Ipsum Primis (PTY) Ltd shall without limitation have no responsibility for, or liability in respect of any data lost as a result of this system.

 

Webmail

Webmail and other web based email services made available by Ipsum Primis (PTY) Ltd are provided on an “as is” basis without representations, warranties or conditions of any kind, and the client acknowledges and agrees that Ipsum Primis (PTY) Ltd shall have no responsibility for, or liability in respect of, any aspect of the Webmail services, including without limitation for any lost or damaged data or any acts or omissions of Ipsum Primis (PTY) Ltd. As webmail storage space is limited, some Webmail messages may not be processed due to space constraints or message limitations.

Webmail is provided to individuals and for personal use only. Any unauthorised commercial use of the Webmail service, or resale of the Webmail service is expressly prohibited.

Uncapped Fibre and DSL

The use of our uncapped service is for Home/Personal use only and may not be resold and may not be shared. The service may not be used to provide services, such as but not limited to, private servers, email and vpn services, network services. The use of our uncapped services by WISP’s (wireless internet service providers) is strictly prohibited. The service may not be used for any unattended automated processes. Any use of the service other than for personal use which may cause an unusually large burden on the network is prohibited. The examples here in are an indication of the what is not allowed but is not all encompassing but rather to assist with ease of understanding. It is our goal to protect the integrity of our network, in order to provide the best possible internet experience for all of our clients using uncapped services, as such we reserve the right to manage uncapped users who are deemed to be causing an unusually large burden on the network. We are committed to managing our network in a way that allows us to provide all users with the best experience possible, however we cannot guarantee that the allocated capacity will always be available. We thus reserve the right to manage uncapped users should network capacity be affected by outages, maintenance, pending upgrades or matters outside of our control.

Uncapped DSL and Home / Premium Uncapped Fibre (Fibre Service Discontinued. No longer for sale to direct clients.) These services are best suited for average home users who make little to no use of high bandwidth services such as NNTP, Peer-to-Peer and Torrents (and similar but not limited to). These services are proactively managed by the Ipsum Primis (PTY) Ltd Protocol Manager.

Premium Uncapped services are better suited to more advanced users, and are managed proactively by the Ipsum Primis (PTY) Ltd Protocol Manager. Premium Uncapped (DSL and Fibre) – Ipsum Primis (PTY) Ltd Protocol Manager (Fibre Service Discontinued. No longer for sale to direct clients.)
The Ipsum Primis (PTY) Ltd Protocol Manager is used to provide all uncapped users on our network with the best possible internet experience. During peak network times, we give priority to real time services (such as browsing, email, commercial streaming such as Netflix, Showmax etc), high bandwidth services such as NNTP, Peer-to-Peer and Torrents (and similar but not limited to) will receive less priority. Clients deemed to be continuously uploading/downloading or using the service for unattended automated processes will be managed by the Ipsum Primis (PTY) Ltd Protocol Manager. The Ipsum Primis (PTY) Ltd Protocol Manager may be used to manage clients by rate limiting (slowing down speed) and limiting or preventing service using specific protocols or ports. We reserve the right to use the Ipsum Primis (PTY) Ltd Protocol Manager to manage the integrity of our network should network capacity not be available at any time, we assure our clients that we will do this in a responsible manner should the need arise. Any user that is found attempting to bypass or circumvent the Ipsum Primis (PTY) Ltd Protocol Manager will be suspended and could have their service cancelled. Uncapped DSL and Home Uncapped Fibre – Ipsum Primis (PTY) Ltd Protocol Manager (Fibre Service Discontinued. No longer for sale to direct clients.) These services are managed according to the last 7 days usage projected to 30 days as well as the available capacity on the network at all times. There are predefined thresholds set and when exceeded the account speed will be managed down to a maximum of 50% of the account speed. Should the demand on the network exceed available capacity these thresholds may be managed more aggressively by the Ipsum Primis (PTY) Ltd Protocol Manager and differ to the table below.

The thresholds per account speed are:

Speed Threshold
1Mbps 20GB
2Mbps 40GB
4Mbps 80GB
5Mbps 80GB
8Mbps 100GB
10Mbps 120GB
15Mbps 160GB
20Mbps 200GB
30Mbps 225GB
40Mbps 250GB
50Mbps 250GB
100Mbps 300GB
200Mbps 400GB
500Mbps 600GB
1000Mbps 1000GB

Any user that is found attempting to bypass or circumvent the Ipsum Primis (PTY) Ltd Protocol Manager will be suspended and could have their service cancelled.

Premium Plus Uncapped (DSL and Fibre) (Fibre Service Discontinued. No longer for sale to direct clients.) Please note that on 27 September 2017 the Business Uncapped Service had a name change to Premium Plus Uncapped, the Terms and AUP were un-affected by this name change.

This is an uncapped service that is prioritised for Business Users based on available network capacity where high priority is required for typical business protocols. Clients deemed to be continuously uploading/downloading or using the service for unattended automated processes or non-typical business protocols (such as but not limited to NNTP, Peer-to-Peer, Https Downloading and Torrents) will be managed by the Ipsum Primis (PTY) Ltd Protocol Manager. The Ipsum Primis (PTY) Ltd Protocol Manager may be used to manage clients by rate limiting (slowing down speed) and limiting or preventing service using specific protocols or ports. Ipsum Primis (PTY) Ltd reserves the right, to at its discretion manage non typical business protocols such as but not limited to NNTP, Peer-to-Peer, Https Downloading and Torrents and/or rate limit service speed. We reserve the right to use the Ipsum Primis (PTY) Ltd Protocol Manager to manage services in order to protect the integrity of our network according to the available network capacity, we assure our clients that we will do this in a responsible manner should the need arise. Any user that is found attempting to bypass or circumvent the Ipsum Primis (PTY) Ltd Protocol Manager will be suspended and could have their service cancelled.

 

Hosting

Ipsum Primis (PTY) Ltd offers unlimited bandwidth (web traffic) usage on Shared Hosting platforms. However, this is subject to reasonable and responsible usage, as determined at Ipsum Primis (PTY) Ltd discretion. Shared Hosting is designed for serving personal hosting requirements or that of small enterprises, and not medium to large enterprises. Ipsum Primis (PTY) Ltd reserves the right to move Clients deemed to have excessive bandwidth usage to a Cloud product, which will better suit their requirements. Clients will be given notice as such, and will be informed of any cost implications.

Disk Space on Shared Hosting may only be used for Website Content, Emails and related System Files. General data storage, archiving or file sharing of documents, files or media not directly related to the website content is strictly prohibited. Unauthorised storage or distribution of copyrighted materials is prohibited, via FTP hosts or any other means. For Shared Hosting, Ipsum Primis (PTY) Ltd will implement security updates, software patches and other updates or upgrades from time to time, to maintain the best performance, at their sole discretion. Ipsum Primis (PTY) Ltd is under no obligation to effect such upgrades, or to rectify any impact such changes could potentially have to Shared Hosting Clients. Ipsum Primis (PTY) Ltd will not be liable or responsible for the backing up, restoration or loss of data under any circumstances. Clients are solely responsible for ensuring their data is regularly backed up and for restoring such backups in the event of data loss or corruption.

Ipsum Primis (PTY) Ltd prohibits Clients from doing the following on hosting platforms administered by Ipsum Primis (PTY) Ltd: Running applications that are not production-ready. Any applications on the hosting platform must be optimized with respect to memory usage and must have appropriate data indexing. Running applications with inadequate security controls. Generating significant side-channel traffic from an application, whether by design or otherwise. Databases should be stored locally, and remote content should be cached. Failure to maintain proper “housekeeping” on a shared server including storing or generating useless content, including comment spam, unused cache files, log file and database entries. Storing malicious content, such as malware or links to malware. Monopolizing server resources, including CPU time, memory, network and disk bandwidth.

Maintaining long-running processes and long-running database queries. Storing or running back-door shells, mass mailing scripts, proxy servers, web spiders, phishing content, or peer-to-peer software. Sending bulk mail of any form, particularly mail that cannot be efficiently delivered due to volume or incorrect addresses. Using poor passwords. Sharing security credentials with untrusted parties. Running Torrents for download or Seed Servers. Running TOR (or other Online Anonymity Services). Otherwise circumventing the Acceptable Use Policy or intended use of the product.

 

Protection of Minors

Ipsum Primis (PTY) Ltd prohibits clients from using Ipsum Primis (PTY) Ltd service to harm or attempt to harm a minor, including, but not limited to, by hosting, possessing, disseminating, distributing or transmitting material that is unlawful, including child pornography.

 

Privacy and Confidentiality

Ipsum Primis (PTY) Ltd respects the privacy and confidentiality of our clients and users of our service.

 

User Responsibilities

Clients are responsible for any misuse of Company’s services that occurs through the client’s account. It is the client’s responsibility to ensure that unauthorised persons do not gain access to or misuse Ipsum Primis (PTY) Ltd service. Ipsum Primis (PTY) Ltd urges clients not to reply to unsolicited mail or “spam”, not to click on any suggested links provided in the unsolicited mail. Doing so remains the sole responsibility of the client and Ipsum Primis (PTY) Ltd cannot be held liable for the client being placed on any bulk mailing lists as a result. Where the client has authorised a minor to use any of the Ipsum Primis (PTY) Ltd services or access its websites, you accept that as the parent/legal guardian of that minor, you are fully responsible for: the online conduct of such minor; controlling the minor’s access to and use of any services or websites; and the consequences of any misuse by the minor, including but not limited to transactions entered into by the minor using such access.

Ipsum Primis (PTY) Ltd cannot be held liable for any business dealings you have with any third parties on the Internet, including any vendors, or advertisers found on, or through, the Ipsum Primis (PTY) Ltd network. Further, Ipsum Primis (PTY) Ltd assumes no responsibility whatsoever for any charges you or any user of your account incurs when making purchases or other transactions in this manner. Further, the responsibility for ensuring compliance with all applicable customs and exchange control laws in connection with any such transactions shall be the client’s.

 

 

 

Complaints & Procedures

Tel:         021 910 2069 (Office)

Email:    support@iprimis.co.za

Web:    www.ipsumprimis.co.za

 

Action following breach of the AUP

Upon receipt of a complaint, or having become aware of an incident, Ipsum Primis (PTY) Ltd may take any of the following steps: In the case of a network, inform the user’s network administrator of the incident and request the network administrator or network owner to deal address the incident in terms of this AUP and the ISPA Code of Conduct; In severe cases suspend access of the user’s entire network until abuse can be prevented by appropriate means; In the case of individual users, warn the user; suspend the user’s account and/or revoke or cancel the user’s network access privileges completely; In all cases, charge the offending parties for administrative costs as well as for machine and human time lost due to the incident; Assist other networks or website administrators in investigating credible suspicions of any activity listed in this AUP; Institute civil or criminal proceedings; Share information concerning the incident with other Internet access providers, or publish the information, and/or make available the users’ details to law enforcement agencies

 

Reservation and Non Waiver of Rights

Ipsum Primis (PTY) Ltd reserves the right to amend or alter this policy at any time, and without notice to you. Ipsum Primis (PTY) Ltd reserves the right to take action against any individuals, companies or organizations that violate any of the prohibited activities set out herein, or engage in any illegal or unlawful activity while accessing our services, to the fullest extent of the law.

Ipsum Primis (PTY) Ltd reserves the right, at its sole discretion, to act against other types of abuse not listed in this document and to investigate or prevent illegal activities being committed over our network. Ipsum Primis (PTY) Ltd reserves the right to monitor user and network traffic for site security purposes and prevent any unauthorised attempts to tamper with our site or cause damage to our property. Ipsum Primis (PTY) Ltd reserves the right to suspend, revoke or cancel Ipsum Primis (PTY) Ltd services to the client/user if the safety and integrity of Ipsum Primis (PTY) Ltd resources are placed at risk in continuing to provide service to the subscriber/user. Ipsum Primis (PTY) Ltd reserves the right to remove any information or materials in whole or in part, that, in Ipsum Primis (PTY) Ltd sole discretion, is deemed to be offensive, indecent, or otherwise objectionable. Ipsum Primis (PTY) Ltd does not undertake to guarantee the security of any data passing through its networks. Although Ipsum Primis (PTY) Ltd will provide a “best effort” service, including regular updates on computer viruses and other threats to security of data, it is the responsibility of the communicating parties to safeguard their data, and Ipsum Primis (PTY) Ltd cannot be held liable for any loss or damage arising as result of the failure to do so. Ipsum Primis (PTY) Ltd does not waive its right to enforcement of this AUP at any time, or prejudice its right to take subsequent action, should Ipsum Primis (PTY) Ltd fail, neglect or elect not to enforce a breach of the AUP at any time.

 

Billing

Ipsum Primis (PTY) Ltd will provide the Customer with an itemised bill or invoice on request or where this is specified as part of the services provided to the Customer. Billing terms are also set out on Ipsum Primis (PTY) Ltd invoices.

 

Defective Items

Where a product is defective, Ipsum Primis (PTY) Ltd will investigate the issue and will replace it in accordance with the manufacturer’s warranty for that product.

Application/Credit Vetting

Where applicable, Ipsum Primis (PTY) Ltd reserves the right to subject any application for services and/or products, including variations to existing services and/or products, to credit referencing and analysis by registered credit bureaux, and the Customer explicitly consents to the use of all information supplied by the Customer for this purpose and for the purpose of compliance with the National Credit Act 34 of 2005, as amended.

 

Terms and Conditions of Service

Ipsum Primis (PTY) Ltd will provide the Customer with a copy of the written contract and/or terms and conditions (or link thereto) upon finalisation of a service agreement or as soon as is reasonably possible thereafter. Where an agreement is entered into telephonically, a copy of these documents will be provided to the Customer within 7 Business Days. These documents will contain clear provisions relating to the nature of the contract, the minimum duration of the contract, the manner and notice period for termination, any payments or rules which may be applicable for early termination, and any other rules which may govern the relationship between Ipsum Primis (PTY) Ltd and the Customer. Where Ipsum Primis (PTY) Ltd makes changes to the terms and conditions of its services, Ipsum Primis (PTY) Ltd will inform the Customer of such changes within a fair and reasonable period. Customers acknowledge that Ipsum Primis (PTY) Ltd is directly dependent on network and other services provided by third parties in providing the services, and that Ipsum Primis (PTY) Ltd cannot be held liable in any manner whatsoever for any failure to meet any specified standards where this results from the acts and/or omissions of such third parties. All complaints and disputes regarding Ipsum Primis (PTY) services and products should be send to feedback@iprimis.co.za to see if incident can be resolved before escalating to third party. Please note that Ipsum Primis (PTY) Ltd will not entertain any complaints or dispute based on unauthorised use of the services or on unauthorised use of the services by a third party. The customer agrees to allow Ipsum Primis (PTY) Ltd at least 14 days to handle the complaints and disputes.

 

Confidentiality

Neither party shall use any information obtained from the other party during the course of any process invoked under the complaints or disputes Procedure for any purpose other than the resolution of the particular complaint or dispute.

 

Online Shopping Home & Office Equipment

 

Our Standard terms and conditions of sale. Warranties, Credit Notes and Disclaimer. This Price List is not be valid without the terms and conditions page and this includes purchases from Ipsum Primis (PTY) Ltd.

 

All Prices quoted are in South African Rands and are exclusive of VAT, unless specified. All Prices quoted are for EFT. We do not accepts cash or cash deposits unless arrangements made.

 

All Prices are linked to Rand / Dollar and are subject to change without any prior notice. All Prices and Specifications are subjected to change without prior notice. PC and Notebooks for Assembly must be paid for in full before being assembled. PC and Notebooks for Assembly and not collected, a handling fee of R900.00 + VAT will be charged if applicable. Quote Rejection Fee of R150.00+Vat if applicable will be charged for items brought in for repairs. A minimum fee of R150.00+Vat if applicable per hour will be charged on fault finding, bios flash/upgrades, software faults and virus removals. All goods ordered and not paid for in full not collected within 3 (three) working days will be regarded as cancelled. All quotes are only valid until the close of business of the date of the quote. No goods will be dispatched without positive identification of the owner of the company if bought on account. Under no circumstances will Ipsum Primis (PTY) Ltd load any unauthorised /pirate software onto any system. While every effort has been taken to ensure accuracy in compiling this price list or any of the specials no liability can be accepted for errors or omissions E&OE (errors and omissions excepted). All logo’s and brand names are registered trademarks of their respective owners and are acknowledged as such. Ipsum Primis (PTY) Ltd does not have a Cash Refunds policy due to security reasons – If items are returned for credit the credit amount will remain on the resellers account for future purchases. Ipsum Primis (PTY) Ltd does not collect or deliver warranty items to nor from Clients premises.

 

Warranty terms and conditions

Warranty on each product is stated on the pricelist. If you not sure on the warranty of a product call a member of our sales team for clarification. Warranty period is calculated from original date of purchase. Warranty is only applicable to the buyer and is not transferable to any other party.

Warranty on products such as Multinational brand are handled by the Authorised Service Providers (ASP) for that product.

 

Please see list below

Any software packages, recordable media, consumables, cables and cartridges do not carry any warranty. All Power adaptors, Notebook batteries, UPS batteries, Entry level Power Supply Units (PSU) , Projector lamps and Remotes controls only carry a 3 month warranty, unless specified otherwise on the pricelist. Items must be returned in their original packaging with accessories when faulty. Ipsum Primis (PTY) Ltd does not collect or deliver warranty items to nor from Clients premises.

 

Warranty Replacement Procedure

Ipsum Primis (PTY) Ltd does not collect or deliver warranty items to nor from Clients premises.

All Items brought in for Warranty purposes must first be tested and verified by a technician in the service centre before a replacement is issued. Any data on an item must be backed up before it is brought in for warranty repairs, we do not take responsibility for any loss of data, please ensure the relevant back-ups have been done prior to booking in the item. Any repair time stated by the Technician or Workshop manager is merely an guideline, items may take longer for repairs to be completed but we will endeavour to get the product back to you as soon as possible. No items in the workshop will be released without the original Customer Repair Order (CRO) document. The warranty period on any replacement item will be a continuance from the original date of purchase.  Should any item reach end-of-life during the warranty period, a credit will be passed in accordance with our credit policy. Should any item be out of stock during the warranty period, either a similar item of equivalent specification can be requested or a credit can be passed in accordance with our credit policy. Ipsum Primis (PTY) Ltd does not collect or deliver warranty items to nor from Clients premises.

 

Dead of Arrival products (DOA): 7 Day Swop-out Policy and Conditions.

DOA products such as Notebooks, Printers, LCD/LED Monitors, TV’s have 3rd party Authorised Service Provider (ASP) for those products – Please see list below

The Original Invoice will be required to be produced to the Authorised Service Provider (ASP) to verify the date of purchase on the item taken in as a DOA. No DOA item can be exchanged without the prior approval of the Authorised Service Provider (ASP). DOA on items that Ipsum Primis (PTY) Ltd Imports directly will only be accepted in original packaging with all cables, manuals, accessories etc. The DOA item must be returned with the original invoice for Identification and verifying purposes. These products if purchased in first 7 days must first be tested and verified by a technician. No credits will be issued if replacement items are available in stock, (items may at times be couriered from another branch as a replacement). The warranty period on any replacement item will be a continuance from the original date of purchase. Ipsum Primis (PTY) Ltd does not collect or deliver warranty items to nor from Clients premises.

 

The aforementioned products must be taken to the Authorised Service Providers (ASP) for approval and/or authorisation for credit or swop. The List will be continuously updated – Please Call our Warranty Division for More Information.

Acer – Acer

AOC – Partserve

Dell – Dell

Hisense – Hisense

HP – Ensure IT

Lenovo – Partserve

LG – Executronics

Philips – Philips

Samsung – CRT

Sinotec – Sinotec

Telefunken – Nu World

 

Credit Notes and Exchange policy

Please ensure that the product you purchase is correct before leaving the premises as no credit notes or any product exchange will be done on an item that has been opened or used unless the item is either faulty or not as advertised. A credit note will be passed on items not in stock at the prevailing price or based on an equivalent specification, whichever is lower. A credit note will be passed on an end-of-life (no longer in production) item at the prevailing price (based on equivalent specification) or based of an equivalent specification, whichever is lower. Any item being credited that has more than a 12-month supplier warranty will be subject to a depreciation fee which will be based on the following Months 13-24 (from Ipsum Primis (PTY) Ltd original date of purchase), all items will be subject to a 15% depreciation fee. Months 25-36 (from Ipsum Primis (PTY) Ltd original date of purchase) will be subject to a 20% depreciation fee. Months 37-48+ (from Ipsum Primis (PTY) Ltd original date of purchase) will be subject to a 25% depreciation fee. Ipsum Primis (PTY) Ltd does not collect or deliver warranty items to nor from Clients premises.

 

The Following Will Result In A Product Declared Warranty Being Null And Void:

Physical Damage on the product that has been caused by misuse, poor handling, Burn marks on the product, modification or repair by any 3rd party. Missing serial number or any other original labels

Tampered or broken seals on any product.  Items such as CPU’s that have overheated due to incorrect use of fan, over clocking -No exceptions will be made. Items such main boards that have been damaged by incorrect use of Bios upgrades and over clocking and modifications and damaged Pins. Items that have been mishandled, damaged due to Power surges, “Brown outs” or struck by lightning will not be even be tested or booked in Items that have been marked, written on or tampered with in any other way. Items such as hard disks, memory, processors and VGA cards etc, even if they are defective, if are not brought back in an antistatic bag or in their original packaging.

Ipsum Primis (PTY) Ltd does not collect or deliver warranty items to nor from Clients premises.

 

Acceptance of these Terms and Conditions mean that you accept, understand and agree